Deliver Business Continuity with IT Support Services

Critical business functions rely upon complex local, wide-area, cloud-based, and hybrid networks and security infrastructure, as well as packaged and custom applications and associated data. An unplanned interruption of service in just one of these components can impact the productivity of your business or halt operations. CDW Amplified™ Support services provide custom-tailored Cisco, Microsoft and Palo Alto technology support plans, maximizing your business uptime and enabling IT cost containment. Our team of experts and certified engineers, with world-class ITIL service management processes and tools, provide remote and on-site support that keeps business-critical hardware, software and systems healthy — so your team can focus on the core competencies, differentiators and strategic endeavors of your business.

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IT Service Management and digital workflow platforms are rapidly becoming a cornerstone of IT. As a ServiceNow® Elite Partner and the 2021 Elite Segment Partner of the Year — with a leading CSAT score of 4.6 or above (out of 5) — CDW helps you optimize the value of your ServiceNow® investment and streamline IT operations across your organization.

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Multiple warranty end dates and service providers can make it difficult to ensure consistent coverage for all your IT equipment. CDW Amplified™ Support gives you the flexibility to customize an extended warranty and service program. We'll help you get the most out of your technology investments with onsite service and no deductibles or hidden fees. We streamline the support process with flexible service-level agreement (SLA) options, contracts that cover technology from multiple manufacturers and a single number to call when you need help. Your solution can include experts who come onsite when you need it.

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Article: IT Service Management is More Than Just a Troubleshooting Platform