Amplified Services > Amplified Support > CDW Technology Support

Technology Support & Extended Support

Elevate Your Uptime to Amazing Heights.

CDW IT Technology Support offers tailored technology support plans to enhance uptime and manage costs. Need coverage beyond the OEM warranty? CDW Extended support has you covered with continuous break-fix support service.

Maximize Uptime with Custom Technology Support

An unplanned interruption of service in your network can impact the productivity of your business or halt operations. CDW Technology Support services provide custom-tailored Cisco, Microsoft, NetApp and Palo Alto technology support plans, maximizing your business uptime and enabling IT cost containment. Need coverage beyond the original equipment manufacturer (OEM) warranty? CDW Extended Support has you covered with continuous break-fix support services for equipment that may no longer be covered by the manufacturer (N-1 or older) or is approaching end-of-service, providing crucial time for planning before replacing capital-intensive assets.

Coworkers looking at laptop together in a modern office area

Complete IT Support for Your Organization

Our CDW Technology Support suite of services provides cost-effective, high-value alternatives to OEM support for Cisco, Microsoft, NetApp, and Palo Alto Networks support contract customers. All CDW Technology Support services provide the following:

Single Point of Contact

We are your "one hand to shake." CDW serves as a single point of contact for your product, licensing and support service needs. We own your incidents from inception to final resolution.

24x7x365 Support

Our service desk is available all year, wherever and whenever you need us.

First Call Response and Escalations

All incidents are routed through the CDW Service Desk to certified support engineers.

Multiple Communication Options

Initiate incident reports via portal, portal chat, email or phone.

OEM Certified Engineers

Our support team has been delivering OEM-certified support for over 20 years — we can connect you with an elite support engineer with fewer transfers.

ITSM Best Practices

Our ITIL-certified engineers and ServiceNow Services Portal help you maintain IT Service Management (ITSM) best practices and systems.

OEM Integration

The CDW Technology Support Service Desk seamlessly augments the OEM's support capability on your behalf and is fully backed by Cisco, Microsoft, NetApp, and Palo Alto.

Incident Priority

Set your incident priority based on potential business impacts.

Personalized Experience

CDW is a trusted and vested partner in your business.

Competitive Pricing

Our existing OEM support relationships allow us to offer additional support at a cost that works for you.

CTS Services Portal Overview

CDW Extended Support

We Keep Amazing Support Going Past the OEM Warranty

In the dynamic landscape of business technology, planning and budgeting are critical components. The expiration of OEM warranties can have a direct impact on IT spending, and overlooking this aspect can lead to capital-intensive decisions when assets need replacement. This is where CDW Extended Support steps in to streamline and enhance your technology investment strategy.

CDW Extended Support is designed to provide continuous break/fix support services for equipment that may no longer be covered by manufacturers (N-1 or older) or is approaching end-of-service. Leveraging strong partnerships, CDW offers a personalized, reactive support solution that ensures faster response, assignment, and resolution for your business's technology investments.

Businesswoman discussing computer program with female colleague at desk in creative office
Two coders programmers collaborating in bright small business office workspace on cybersecurity solutions

Receive an Enhanced Support Experience

CDW Extended Support goes beyond traditional support by delivering an enhanced experience with comprehensive incident management for covered devices. When faced with issues related to legacy equipment, CDW becomes the first point of contact, offering a swift and efficient resolution. In cases where hardware replacement is necessary, CDW ensures that an engineer is promptly dispatched to your business.

Avoid Unplanned Expenses

With CDW Extended Support, your business gains a single solution for manufacturer support. This not only saves valuable time for your internal IT staff but also eliminates the need for unplanned expenses associated with hiring an engineer to replace faulty hardware. CDW Extended Support is your assurance that when challenges arise, your IT team won't be left scrambling to source hard-to-find parts online or in the used market.

In essence, CDW Extended Support is more than just a service; it's a strategic partner that empowers your business to navigate the ever-evolving technology landscape with confidence. Invest in CDW Extended Support and ensure that your technology assets receive the dedicated support they need to thrive, even after OEM warranties have expired.

women IT techs working together at work in server room

Unlock Insights to Elevate Your IT Support

View All

Tested and Trusted

Hear what customers, partners and industry experts have to say about CDW Technology support.

Contact Us

Contact Our CDW Experts

Augment your IT team with OEM-backed support.


Ways to reach us:

Complete the form and an expert will reach out to you soon

Or give us a call at 800.800.2439

Or give us a call

CSS - APPLY GRID TO ALL REBRAND PAGES


Custom Cards CSS

 

Additional CSS for updating global styles