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CDW AMPLIFIED™ SUPPORT 

CDW Technology Support

An unplanned interruption of service in your network can impact the productivity of your business or halt operations. CDW IT support services provide custom-tailored Cisco, Microsoft and Palo Alto technology support plans, maximizing your business uptime and enabling IT cost containment. 

Amplify your uptime.

Call 800.800.4239

Complete IT Support for Your Organization

Our CDW Technology Support suite of services provides cost-effective, high-value alternatives to OEM support for Cisco, Microsoft and Palo Alto Networks support contract customers. All CDW Technology Support products provide the following:

Single Point of Contact

We are your "one hand to shake." CDW serves as a single point of contact for your product, licensing and support service needs. We own your incidents from inception to final resolution.

OEM Integration

The CDW Technology Support Service Desk seamlessly augments the OEM's support capability on your behalf and is fully backed by Cisco, Microsoft and Palo Alto.

24x7x365 Support

Our service desk is available all year, wherever and whenever you need us.

Incident Priority

Set your incident priority based on potential business impacts.

First Call Response and Escalations

All incidents are routed through the CDW Service Desk and routed to certified support engineers.

Personalized Experience

CDW is a trusted and vested partner in your business.

Multiple Communication Options

Initiate incident reports via portal, portal chat, email or phone.

Competitive Pricing

Our existing OEM support relationships allow us to offer additional support at a cost that works for you.

OEM Certified Engineers

Our support team has been delivering OEM-certified support for over 20 years — we can connect you with an elite support engineer with fewer transfers.

ITSM Best Practices

Our ITIL-certified engineers and ServiceNow Services Portal help you maintain IT Service Management (ITSM) best practices and systems.

CTS Services Portal Overview

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Cisco

The CDW Technology Support - Cisco Service provides an alternative to Cisco SmartNet Support, including these advantages and benefits:

Hardware Replacement

On-site hardware replacement services are available for covered devices.

Cisco-Backed Support

CDW Technology Support - Cisco is backed by Cisco and Cisco-certified engineers.

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Microsoft

The CDW Technology Support - Microsoft Service provides an alternative to Microsoft Premier Support and Microsoft Unified Support, including these advantages and benefits:

Personalized Engagement

Personalized engagement management guides you from onboarding and kickoff through monthly incident review and questions and escalations as needed.

Microsoft-Backed Support

CTS is backed by Microsoft and Microsoft-certified engineers.

Flex Engineering Support

Get support for scheduled events such as the installation of patches and support for upgrades and planned outages.

Prepaid Hours

Starting at 40 hours, get reactive platform support, outage support or scheduled engineering support.

Supported Platforms:

  • Microsoft Server OS
  • Azure
  • SQL Server
  • System Center
  • Exchange Online
  • Office 365
  • Teams
  • SharePoint Online
  • Dynamics
  • Microsoft Endpoint Manager (Intune)
  • Sharepoint Server (on-premises)
  • Exchange Server (on-premises)
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Palo Alto

The CDW Technology Support - Palo Alto Service provides an alternative to Palo Alto Standard, Premium, and Platinum Support for qualified customers, including these advantages and benefits:

Palo Alto-Backed Support

CDW Technology Support Palo Alto is delivered by Arrow and backed by Palo Alto Networks and Palo Alto-certified engineers.

Hardware Replacement

On-site hardware replacement services are available for covered devices.

Augment your IT team with OEM-backed support.

Ready to contact your account manager, or give us a call?

Call 800.800.4239

Augment your IT team with OEM-backed support.

Ready to contact your account manager, or give us a call?