CDW ServiceNow SOLUTIONS
Drive Business Transformation Through CDW ServiceNow Solutions
IT Service Management and digital workflow platforms are rapidly becoming a cornerstone of IT. As a ServiceNow® Elite Partner and the 2021 Elite Segment Partner of the Year — with a leading CSAT score of 4.6 or above (out of 5) — CDW helps you optimize the value of your ServiceNow® investment and streamline IT operations across your organization.
Orchestrate your custom ServiceNow® solution.
Consolidate Core Business Processes
ServiceNow IT Service Management (ITSM)
Move from legacy help desk and ticketing systems to fully automated IT & business services with cloud-based ITSM. CDW helps businesses consolidate fragmented tools and legacy systems while automating service management processes. Our IT Service Management solutions can get you to go-live quickly with confidence, while maintaining the ability to scale to your business needs. With a simple and consistent approach, you increase efficiency, lower costs and devote more time to innovating and delivering the modern, consumer like, self service experience your modern organization has come to expect.
Security Operations Solutions
Respond to security threats in minutes versus hours or days. ServiceNow Security Operations (SecOps) integrates all your systems into an easy-to-use cloud platform for complete attack visibility. Through intelligent workflows, automation and creating a deeper connection with IT, we can help you prioritize and resolve threats faster than ever. Plus, our SecOps orchestration tools reduce the time spent on basic tasks to speed up remediation and response to data breaches and more.
IT Operations Management
Driving business agility and accuracy is impossible without visibility across your entire infrastructure. CDW can help bridge the gap between your business services and underlying IT infrastructure. Identify, diagnose and resolve service issues quickly by automating detection, provisioning and governance processes across all your IT systems.
Drive Organizational Growth
Customer Service Management (CSM)
ServiceNow CSM enables your organization to deliver customer service that is effortless, connected and proactive. CDW can help you move beyond traditional CSM models. Improve efficiency with automation and self-service for both customers and agents. Increase customer satisfaction by connecting people, workflow and processes to resolve the root causes of issues. Move beyond operational demands to deliver proactive strategies that drive business growth.
HR Service Management
Help your HR department focus on people, not processes. HR Service management streamlines and improves HR delivery through a dedicated HR knowledge base. CDW offers simple dashboards and reporting, automated workflows for case assignments and routing, HCM integration, and anywhere, anytime access to all your HR services.