CDW ServiceNow Solutions > CDW ServiceNow Orchestrate Services


Drive ServiceNow Implementation and Adoption

ServiceNow® implementations are complex, but a proven methodology ensures a smooth and complete integration for your business. A comprehensive communication and training plan can also encourage ServiceNow® adoption across your organization.

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Accelerate ServiceNow Adoption

Crisis Response Portal

When a disaster hits, there are even more daily fires to put out, and maintaining a sense of calm while keeping everything on track becomes top priority. The CDW Crisis Response Portal helps you get quick and accurate information out to your people in one centralized place, all built on the ServiceNow platform.

ServiceNow Implementations

Using the ServiceNow Adaptive Implementation Framework (SAIF), our technicians deliver custom applications and upgrade assistance while keeping your team involved from start to finish. SAIF approaches implementation with core components that create standardized, repeatable and scalable business services across your organization. Choose between dual phase or full implementation of both IT and non-IT applications and align your processes to industry best practices before launch.


Get up and running fast if you’ve never implemented ServiceNow. JumpStart by CDW is a cost-effective approach that leverages experience and proprietary tools to accelerate timelines and maximize results for new implementations. All JumpStart plans include a custom request and service catalog as well as a service portal. Plus, get training before the implementation and ongoing process and technical guidance afterwards.

Implementation Add-Ons

A ServiceNow implementation is a major organizational undertaking, but expert guidance can make the transition smoother. Ensure your platform is fully ready to solve your business problems with additional services like consultant-led application testing, fulfiller training and configuration documentation.


Training your ServiceNow users is critical for ensuring the program is a success. Drive adoption, create consistency, and increase productivity among your ServiceNow users with instructor-led and highly interactive training courses. As a ServiceNow Authorized Training Partner, we can work with you to develop a training program that meets your needs. Courses are available both online and onsite and are designed to boost ServiceNow expertise across all skill levels.

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CMDB Evaluation and Strategy Service

If you’re struggling with building and managing a source of truth CMDB or you’ve experienced a failed configuration management database (CMDB) initiative, CDW can help. By providing a comprehensive roadmap detailing the skills, processes and governance required to align to your business vision and objectives and engaging with your key stakeholders and IT leaders to understand business drivers and capability blockers, we get you on the path to value for your ServiceNow investment.

PDF: CMDB Evaluation and Strategy Service Info Sheet

Marketing Go-Live Support

If you build it, they won’t necessarily come – a successful ServiceNow implementation is dependent on high adoption rates for an organization. Whether you need to develop a communication and marketing plan from scratch, secure buy-in from company leadership, or create short, non-technical instructional videos, CDW can help you educate users and encourage ServiceNow best practices company-wide.

Orchestrate a comprehensive ServiceNow implementation and adoption plan.

Ready to contact your account manager, or give us a call?

Call 866.782.4239

Orchestrate a comprehensive ServiceNow implementation and adoption plan.

Ready to contact your account manager, or give us a call?

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