If you have any sales support questions, you can contact us via phone, fax, email or chat.

Please have your account number or order number ready when seeking support.

Customer Relations:

Hours: Monday-Friday 7 a.m. - 9 p.m. CT

Chat Hours: Monday-Friday 7 a.m. - 6 p.m. CT

General Sales:

Hours: Monday-Friday 7 a.m. - 7:30 p.m. CT

Chat Hours: Monday-Friday 8 a.m. - 7 p.m. CT

Government, Education and Healthcare Sales:

Hours: Monday-Friday 7 a.m. - 6 p.m. CT

Chat Hours: Monday-Friday 8 a.m. - 5 p.m. CT

A. Quickly view the status of an order by clicking here.

A. Orders placed on CDW.com cannot be canceled online.

To cancel orders, please call 800.838.4239 or e-mail CDW.

Once placed, your order is processed immediately. For that reason, it's possible that we've already shipped the product to you. In that case, you will need to follow the CDW return procedure.

For additional information, see CDW's full product return policy.

A. CDW allows customer returns based on the policies of the original product manufacturer. Software is not returnable if the packaging has been opened. If software was distributed electronically, it is not returnable if the licenses were downloaded. For additional information, see CDW's full product return policy.

Customers should contact CDW Customer Relations at 866.782.4239 or e-mail Customer Relations to initiate a return or for additional information. Customers must notify CDW Customer Relations of any damaged products within fifteen days of receipt.

A. We have a highly automated and efficient inventory, shipping and delivery system along with a dedicated team to manage complex logistics movements through specialized LTL and FTL logistics services. There are also a wide variety of shipping choices, including special offers and white glove deliveries. Carriers include: FedEx, UPS, DHL, USPS, AIT Worldwide Logistics, UPS Freight, Veterans Messenger Service and Dynamex. The easiest way to view your exact shipping charges is by using our Shipping Calculator.

If you live in the Chicago area, the purchase can be picked up at the CDW Will Call Center in Vernon Hills, IL.

A. Orders for shipment to addresses outside of the U.S. and including Canada, Guam, U.S. Virgin Islands and Puerto Rico are subject to the following terms.

International orders and inquiries can be placed via voice telephone to 847.465.6000, by facsimile 847.465.6800, postal mail or e-mail. Please include your telephone number and e-mail address with your inquiries.

Orders for shipment outside of the U.S. are subject to shipping fees, applicable customs, duties and taxes, all of which are the responsibility of the customer. All international orders must be prepaid in full with U.S. funds by wire transfer or cashier’s check drawn from a U.S. bank.

Incoterms for shipments outside the U.S. are CIP (Carriage and Insurance Paid). Processing times may take an additional three days compared to domestic orders.

CDW will not ship to freight forwarders unless product is for their internal use only. All international orders must ship directly to the end destination.

Will Call orders are not accepted for international shipments.

CDW cannot drop ship physical products to an international location.

Certain products may not be exportable due to their classification. Also, certain brands may not be exportable for contractual reasons. CDW reserves the right to deny an export for any reason.

CDW does not provide certificates of origin, NAFTA certificates or any other free trade certificates, letters of credit or legalized paperwork. Pre-shipment inspections, when necessary, are the customer's responsibility.

All commodities, technology or software are exported from the U.S. in accordance with the Export Administration Regulations. Diversion contrary to U.S. law is prohibited.

Diversion, use, export or re-export contrary to U.S. law is prohibited. Export to the following countries is prohibited: Cuba, Iran, Sudan or Syria. In addition, products may not be exported or re-exported to entities and persons that are ineligible under U.S. law to receive United States commodities, technology and/or software.

A. When sending payment inquires, please be sure to include the following:
Name/Company Name
Street Address/Apartment/Suite/Unit
Postal Code (if applicable)
City
State
Country

Wire transfer for entire amount including shipping to:
The Northern Trust Company
C/O CDW
Account #47910
Routing #071000152
50 LaSalle Street
Chicago, Illinois USA 60675
312.630.6000

Cashier’s check or money order for entire amount including shipping to:
CDW
200 North Milwaukee Avenue
Vernon Hills, Illinois USA 60061
Attention: International Prepay

Please be sure to include your CDW order number provided by your account manager with your payment.

A. Please be aware that many products' warranties do not provide coverage outside the U.S., and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law.

CDW makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the US.

If you have any technical support questions, you can contact us via phone, email or chat.

Please have your account number or order number ready when seeking support.

For Post-Sales Technical Questions:

Phone Support Hours: Monday-Friday 7 a.m. - 7 p.m. CT

Chat Support Hours: Monday-Friday 7 a.m. - 6 p.m. CT

Pre-Sales product questions, pricing or availability:

Contact your account manager or CDW sales at 800.750.4239.

For Microsoft Office 365 Questions:

Only customers who have purchased Microsoft Office 365 through the CSP program are eligible for support at this time. Support Hours: 24/7/365

A. Click here to submit a new technical support case or view your existing cases.
Note: You must be logged on to submit a new support case or to view an existing support case.

A. No, support can only be provided for products purchased from CDW. Please contact the manufacturer for additional support.

If you have any website support questions or feedback, you can contact us via phone, email or chat.

Please have your account number or user name ready when seeking support.

For Website Support Questions:

Phone Support Hours: Monday-Thursday 7 a.m. - 7 p.m. CT, Friday 7 a.m. - 6 p.m. CT

Chat Support Hours: Monday-Friday 7 a.m. - 6 p.m. CT

Pre-Sales product questions, pricing or availability:

Contact your account manager or CDW sales at 800.750.4239.

A. An e-account makes online shopping safe and easy. An e-account is a profile of information about your account that is stored on our secure servers. It can only be accessed by entering your user name and password. An e-account makes it easy to place orders because it eliminates the need to re-key your shipping, billing, payment and account information each time you place an order. An e-account also enables you to check the status of any order you place with CDW and use our saved shopping cart feature. Don't have an e-account? Click here to create one today.

A. An extranet is like having your own 24-hour-a-day personal account assistant. Simply log on to your extranet and let these extraordinary benefits make your day a little easier:

  • Get a tracking number for your order
  • See past purchases
  • See your special discounted pricing as you shop
  • Track live inventory
  • View the status of your current orders

A. Click here to log on to your extranet.