What can we answer?
How can I get tracking numbers?
When will my order ship?
I received an order confirmation. Does that mean my order will ship today?
What is the shipping policy?
Can I use my company's shipping carrier accounts?
How do I request a return?
What is CDW's return policy?
How do I cancel an order?
How do I update an order?
I have a Return Merchandise Authorization (RMA) number, how do I complete the return?
How do I print an original invoice?
How do I change my billing address?
How do I save favorite billing, shipping and payment preferences?
How do I establish credit terms for my business?
Where do I submit a wire payment?
Do you accept cashier's checks?
My company does not use purchase orders. Can I reference the date as my purchase order number?
I set up my order under my personal account, but I would like to pay with a company check instead.
I am tax exempt. What proof of exemption do I need to bring with me to pick up my order?
How do I get a copy of my packing list?
Why is sales tax charged?
Do you have a pickup location?
What do I need to bring with me to Will Call?
I need to return a product, but I don't have a Return Merchandise Authorization number. Can I come to CDW Will Call and have the return number processed there?
I sent a copy of the purchase order to my account manager. Do I still need to bring a copy with me for pickup?
Customer Relations can assist with recent orders, including status, cancellations, edits, updates and returns.
Email Customer Relations Reply within 24 hours
866.782.4239 Mon-Fri 7am-9pm CT
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