CDW AMPLIFIED™ SUPPORT
Deliver Business Continuity with IT Support Services
Maintaining and supporting your technology investment requires available and knowledgeable resources that understand complex technologies that often require immediate response. CDW Amplified™ Support services deliver custom warranty, maintenance and support services that augment your IT staff so they can focus on maximizing business outcomes.
Amplify your uptime.
CDW Gives You IT Support on Standby
CDW Amplified Support Services
Critical business functions rely upon complex local, wide-area, cloud-based, and hybrid networks and security infrastructure, as well as packaged and custom applications and associated data. An unplanned interruption of service in just one of these components can impact the productivity of your business or halt operations. CDW Amplified™ Support services provide custom-tailored Cisco, Microsoft and Palo Alto technology support plans, maximizing your business uptime and enabling IT cost containment. Our team of experts and certified engineers, with world-class ITIL service management processes and tools, provide remote and on-site support that keeps business-critical hardware, software and systems healthy — so your team can focus on the core competencies, differentiators and strategic endeavors of your business.
CDW ServiceNow Solutions
IT Service Management and digital workflow platforms are rapidly becoming a cornerstone of IT. As a ServiceNow® Elite Partner and the 2021 Elite Segment Partner of the Year — with a leading CSAT score of 4.6 or above (out of 5) — CDW helps you optimize the value of your ServiceNow® investment and streamline IT operations across your organization.
CDW Protects Your IT Investments
Multiple warranty end dates and service providers can make it difficult to ensure consistent coverage for all your IT equipment. CDW Amplified™ Support gives you the flexibility to customize an extended warranty and service program. We'll help you get the most out of your technology investments with onsite service and no deductibles or hidden fees. We streamline the support process with flexible service-level agreement (SLA) options, contracts that cover technology from multiple manufacturers and a single number to call when you need help. Your solution can include experts who come onsite when you need it.
CDW Can Design, Orchestrate and Manage a Comprehensive Support Strategy
From hardware repair and replacement to 24/7/365 service desk support to tailored warranty contracts, CDW Amplified™ Support services enable you to outsource routine IT support tasks so that your internal team can focus on projects that add business value.
From extending or managing warranty and maintenance contracts to creating a unique customer help desk experience, CDW Amplified™ Support is tailored to your exact needs.
CDW Amplified™ Support Services bridge gaps in internal IT team expertise, tools or resources, providing the support you need to expand your IT footprint and keep your organization running smoothly.
Our experts take the time to understand your organization’s specific needs, creating custom support and maintenance plans that help you effectively manage day-to-day IT support.