IT Solutions By Industry > Retail IT Solutions

Retail Technology Solutions

Due to the near limitless options now available to customers both online and in brick-and-mortar stores, the retail landscape is more crowded than ever. Retailers need to leverage the power of comprehensive retail solutions and the latest innovations in digital technology, store connectivity and analytics to stand out in the market.

Checkout Modernization Solutions

Succeeding in today’s retail landscape requires innovation. Consumer processes and the customer journey have changed. From texting with sales associates to price comparing online, the shopping experience is now a multichannel one. This new reality calls for retailers to invest in technology that modernizes and improves the checkout experience.

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Customer Experience

Ensure seamless hybrid online and in-store shopping

Create loyalty programs to attract shoppers into the store

Offer buy online, pick up in store or curbside

Create safety protocols that enhance the in-store experience

Eliminate long checkout lines

Achieve highly efficient in-store pickup and a highly experiential in-store shopping experience

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Multichannel Insights

• Leverage checkout data to inform process adjustments

• Search data captured at checkout to achieve improvements and gain multichannel insights

 Capture online and offline data to support supply chain decisions

• Realize AI (Artificial Intelligence) and ML (Machine Learning) efficiency gains

 

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Employee Productivity

Invest in technology to support "anywhere"checkout

Roll out devices that allow associates to access inventory and digital apps at their finger tips

• Increase efficiencies with technology that enables more checkouts with fewer employees

Create mobile employees that can handle all customer inquiries without handing off

Learn more about how CDW can offer innovative retail IT solutions that deliver the shopping experiences today’s customers demand.

Call to speak with a retail technology expert.

Curbside Pickup Solutions

In the current climate, it’s critical for retailers to deliver new levels of customer safety and convenience. Today’s customers are relying more and more on “buy online, pick up in store” (BOPIS) curbside pickup options, starting their shopping journey online and then picking up their purchases on premise. In fact, more than 85% of customers say they have significantly increased their use of curbside pickup in 2020.

To meet customer demand and enable frictionless shopping, retailers now need to have a seamless curbside pickup solution in place. Look to CDW’s retail experts to help develop a customizable curbside pickup solution that meets your business’s unique challenges and goals. CDW’s curbside solutions can set you up with everything you need to make frictionless shopping a reality, including endpoints, software, Unified Endpoint Management and security solutions, wireless connectivity, and more.

Retail IT Security

In addition to the physical security threats that brick-and-mortar stores may encounter, retailers now face the possibility of cyberthreats, data breaches and privacy vulnerabilities. Through the implementation of advanced security systems that safeguard customer data across purchase platforms, you can protect your business and ensure you maintain your customers’ trust. 

You also need to prepare your retail business to meet new compliance standards. Similar to the European Union’s General Data Protection Regulations (GDPR), these new privacy standards are part of the next wave in the retail industry. Whether it’s California’s Consumer Privacy Act (CCPA) or the updates to the Payment Card Industry Data Security Standard (PCI DSS) coming soon, CDW can help ensure your customers’ sensitive information is protected.

Retail IT Security

In addition to the physical security threats that brick-and-mortar stores may encounter, retailers now face the possibility of cyberthreats, data breaches and privacy vulnerabilities. Through the implementation of advanced security systems that safeguard customer data across purchase platforms, you can protect your business and ensure you maintain your customers’ trust. 

You also need to prepare your retail business to meet new compliance standards. Similar to the European Union’s General Data Protection Regulations (GDPR), these new privacy standards are part of the next wave in the retail industry. Whether it’s California’s Consumer Privacy Act (CCPA) or the updates to the Payment Card Industry Data Security Standard (PCI DSS) coming soon, CDW can help ensure your customers’ sensitive information is protected.

Store Connectivity

Your customers want a frictionless retail experience. You want to make it easy for them to purchase exactly what they want. It’s imperative to ensure that the path to purchase is hassle-free. Look to advanced point-of-purchase technology, enhanced in-store connectivity solutions and edge computing capabilities as tools to enable an optimal customer experience. The latest innovations in network performance technology, POS devices and more make it possible to create efficient and effective retail experiences for customers.

Visual Solutions

It's now more challenging than ever to capture retail customers’ attention. You want your store to stand out from the rest with compelling visuals that captivate customers and close transactions. Consider digital signage, self-serve kiosks and visual software solutions to meaningfully engage with customers and collect valuable data to understand their retail needs. Learn more about how digital signage can unlock new ways to connect
with customers.

Digital Transformation
for Retail

In order to stand out in the fiercely competitive retail space, leverage the power of digital transformation to deliver seamless retail experiences. Digital transformation is crucial for keeping pace in today’s retail market. Today’s savvy shoppers expect convenient and personalized retail experiences that allow them to find exactly what they need. CDW can work with you to find the right combination of retail digital solutions and services to keep your business moving forward. Some of the latest innovations in retail technology, such as the integration of call centers and CRM databases via advanced cloud platforms, enable a customer-focused experience that will drive revenue.

Retail Analytics

Advancements in Artificial Intelligence, Machine Learning and retail analytics are giving retailers access to more data than ever before. But collecting customer data is just the first step when it comes to creating meaningful engagement with customers. Ensure you are making the most of the retail analytics tools and data available so you can deliver valuable, customized experiences to shoppers that foster customer loyalty and increase revenue.

Retail Analytics

Advancements in Artificial Intelligence, Machine Learning and retail analytics are giving retailers access to more data than ever before. But collecting customer data is just the first step when it comes to creating meaningful engagement with customers. Ensure you are making the most of the retail analytics tools and data available so you can deliver valuable, customized experiences to shoppers that foster customer loyalty and increase revenue.
  

Is your business ready for a custom retail IT solution?

Contact your account manager, or give us a call.

866.835.8192