Research Hub > Digital Transformation Planning: ServiceNow

March 18, 2022

Use Case
2 min

Digital Transformation Planning: ServiceNow

The process of transforming IT to enable digital transformation at scale.

Leveraging the ServiceNow platform to achieve enterprise digital transformation takes careful planning, thoughtful implementation and the support of an expert partner.

Mapping Your ServiceNow Digital Transformation Journey

PHASE 1

Discovery and Strategy Alignment

  • Conduct an assessment of core competencies across the three pillars of IT Digital Transformation strategy (Operational Backbone, Service-Aligned Operating Model and Digital Product Portfolio Management)
  • Identify capability gaps and organizational challenges
  • Align and prioritize IT Digital Transformation initiatives and outcomes with enterprise Digital Transformation strategies
  • Establish stakeholder alignment and mandate for IT Digital Transformation capabilities
  • Build an execution plan to support “quick-to-value” opportunities using a minimal viable capability approach
Close up image of a woman and man looking at computer screen.
Close up image of a person typing on laptop keyboard.
PHASE 2

Minimal Viable Capability Roadmap Execution

Modernize the ServiceNow platform to support minimal viable digital transformation capabilities

  • Standardized IT Service Management Processes
  • Configuration Management Database as a Trusted Source of Truth
  • Technology Lifecycle Management
  • Demand and Business Relationship Management
  • Digital Products and Service Offerings
  • Service Cost and Total Cost of Ownership

PHASE 3

Implementation and Adoption

  • Establish a continuous improvement program (CIP) dedicated to refreshing and aligning goals at predetermined intervals
  • Execute optimization opportunities per roadmap and CIP
Image of man using laptop in server room.

CDW services to support your ServiceNow journey

ServiceNow ITSM

Move from legacy help desk and IT ticketing systems to fully automated, cloud-based IT services.

ServiceNow SecOps

Integrate all your cybersecurity tools and systems to respond to threats in minutes versus hours or days.

ServiceNow IT Operations Management

Bridge the gap between your business services and underlying IT infrastructure.

Discover how CDW can help you take advantage of ServiceNow. Then contact CDW to get started on your ServiceNow journey.

Contact your account team, or give us a call.

800.800.4239

Discover how CDW can help you take advantage of ServiceNow. Then contact CDW to get started on your ServiceNow journey.

Contact your account team, or give us a call.

MKT53519