Getting Enterprise AI Ready to Scale

Discover how CDW aligned licensing, data governance and employee readiness to prepare a national business technology services firm for broad Microsoft 365 Copilot adoption.

CDW Expert

Help Employees Get More From AI

75%

of surveyed functional leaders identify productivity as a key target outcome for AI¹

50%

of surveyed AI decision-makers say their organizations offer AI training for nontechnical employees²

How can organizations prepare their people, governance and licensing for broad AI adoption?

A REAL-WORLD EXAMPLE

Preparing for Copilot Across the Business

A national business technology services firm was advancing its enterprise AI strategy and wanted to expand Microsoft 365 Copilot access across the organization. It needed a secure, scalable platform that would give employees faster access to information and support more responsive customer service. The firm also wanted to make licensing costs predictable over multiple years, prepare employees to use AI effectively and reduce reliance on restrictive IT deployment schedules.

THE TURNING POINT

Aligning Licensing With Adoption and Governance

CDW brought licensing and adoption planning into one services-led approach. The team coordinated a Microsoft 365 E7 licensing upgrade through a multiyear Cloud Solution Provider agreement, pairing licensing optimization and commercial planning with a deployment strategy for broad Copilot adoption. The approach included Microsoft Purview capabilities to support governance and responsible AI use. CDW combined Copilot and Purview Adoption Accelerator services with end-user training and organizational readiness guidance, working with Microsoft and the customer to align stakeholders around the rollout.

Microsoft Cloud Solution Provider Program

The multiyear agreement improved predictability in the firm’s Microsoft licensing costs. CDW paired licensing optimization and commercial planning with the organization’s plans for broader Copilot use.

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Copilot and Purview Adoption Accelerator Services

CDW combined deployment and end-user adoption planning with training and organizational readiness guidance. Microsoft Purview capabilities supported governance and responsible AI use as the firm prepared to expand adoption.

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THE RESULTS

Employees Ready for AI in Everyday Work

AI technology specialist working across multiple monitors in a modern office workspace.

The firm gained a scalable foundation for broad Copilot adoption and greater predictability in its long-term licensing costs. Employees were prepared to use Copilot, Copilot Cowork and agents, positioning most users to benefit from AI-assisted productivity. The approach also enabled quicker access to information and supported faster responses to customer requests.

Here’s Why It Worked

Aligned multiyear licensing with the firm’s enterprise AI strategy.
Included Microsoft Purview capabilities to support responsible AI use.
Paired deployment planning with end-user training and readiness guidance.
Coordinated CDW, Microsoft and customer stakeholders around the adoption plan.

What’s Next?

The firm is positioned to expand AI use across the business. Its coordinated approach provides a foundation for continued growth in AI, data governance and security.

Prepare your organization for broad Copilot adoption with licensing, governance and readiness support from CDW.

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Sources:
¹ Gartner, “Gartner Survey Finds Only 22% of Organizations Have Successfully Scaled AI Across Multiple Business Units,” September 2026
² Forrester, “Your Employees Aren’t Ready For AI — And It’s A Problem,” March 2026