Navigate Microsoft’s Pricing Shift With CDW’s CSP Program

Microsoft is ending volume-based discounts for online services starting November 1, 2025. All online services purchased through volume licensing will match the publicly available website pricing. Now is the time to plan for this significant shift, and CDW’s Cloud Solution Provider (CSP) Program is ready to support you through every stage of the process.  

CDW stands out with 24/7/365 support for U.S.-based customers, unmatched expertise in Microsoft solutions and our intuitive customer support platforms, Rubi and Inscape. We deliver customized solutions and services designed to meet your organization’s unique needs, ensuring you’re prepared for your renewal. Consider these questions in your decision-making process. 

CDW has over 25 years of experience as a trusted Microsoft partner, supporting hundreds of thousands of customers. Since 2015, our organization has been a pioneer in the CSP program, building over a decade of expertise. We work tirelessly to ensure smooth migrations through licensing shifts, providing better overall adaptability and value. Our dedicated solutions providers offer strategic, customer-focused licensing reviews and tailored recommendations. Beyond supporting our customers every day, we familiarize you with new options and prepare you for future needs. 

It’s unavoidable. After November 1, Microsoft’s costs for online services will be uniform for organizations of every size. Thankfully, CDW offers a range of services to bring customers the greatest return on their Microsoft investment. Our customer portal, Rubi, offers a real-time interface for managing purchases, reviewing invoices, adjusting license quantities and more. Inscape is our intuitive portal that integrates with Microsoft 365 and Azure to provide robust reporting, monitoring, and training. These tools help you manage your cloud environment to track continued usage and optimize cost. CDW experts also optimize your Microsoft solutions by identifying underutilized licenses and ensuring users have the tools they need for maximum value.

When considering the future, CDW supports your goals and objectives even beyond licensing. CDW can help your organization plan, design, deploy and manage workloads in Microsoft 365 and Azure. This includes Microsoft Teams Phone pilots and migrations, Microsoft Defender implementations, Copilot training and adoption, chatbot creation, migrations to Azure and much more. CDW is also a Microsoft-certified funded services provider, sometimes creating opportunities to utilize Microsoft dollars to fund services engagements. 

Our ITS Digital Experience team is made up of a few hundred professionals dedicated to Microsoft solutions and licensing. They specialize in full-stack solutions, including Microsoft solutions and licensing around Enterprise Agreements, Microsoft Products and Services Agreements and CSPs.  CDW’s teams focus on making the complex simple while delivering full-stack solutions and services that meet or exceed our customers’ desired outcomes.

CDW’s CSP program has significant and unique benefits to organizations over other agreement types. CDW’s licensing professionals are deeply trained and connected with other teams to ensure that we can support our customers’ needs with a full-stack vision for today’s and tomorrow’s challenges. 

Through CSP, CDW offers 24/7/365 break-fix support for Microsoft 365 at no additional cost. CDW’s engineers are service level agreement backed and they handle 98% of our tickets in-house, with most cases being handled in under two minutes. And while they are certified and have deep knowledge, sometimes issues are with Microsoft’s systems. CDW’s engineers have access to create escalated, priority tickets with Microsoft on your behalf. 

Our teams also strategize to align your Microsoft solutions and current technology environment with your future goals.CDW Managed Services can alleviate stress for IT by managing Microsoft 365, hands-on operational support and other projects while your teams focus on innovation. We are there for you through every stage of the lifecycle, from licensing needs to all future service needs. 

We know the turnaround is tight, but you should start now to be prepared. First, contact your CDW account manager, regardless of whether your license is with CDW or not. Bring in your Microsoft Solutions team, and together, we will help you review your agreement. We can help you understand the financial impact of Microsoft’s changes and determine if moving to our CSP is the right move. If you don’t utilize Microsoft’s online services, then you won’t be affected, but it’s always good to have all the facts.

This is a big change for Microsoft’s online service users, but you don’t have to navigate it in isolation. Collaborate with our experts to see if our CSP program is the best fit for your organization, and we will be here for you at every turn.