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Digital Workspace
Nov 17, 2023 Digital Workspace 3 Ways a Contact Center Boosts Customer Experience in Your Financial Institution
3 min
Your financial institution can benefit from a contact center in several key ways, laying the foundation to automate time-consuming tasks so that your employees are empowered to enhance the overall customer experience.
From
Digital Workspace
Oct 18, 2023 Digital Workspace Four Keys to Supporting ‘Deskless’ Frontline Workers with ChromeOS
3 min
Organizations need devices designed to meet the unique needs of their employees.
From
Digital Workspace
Oct 16, 2023 Digital Workspace Tech Tips for a Successful School Year
5 min
Get tips on how you can use technology to expand extracurricular programs, improve digital literacy, better manage safety and security, and ultimately create a more supportive school environment.
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Digital Workspace
Oct 06, 2023 Digital Workspace 3 Keys for a Unified Approach to a Better Modern Workspace
3 min
To get to a better modern workspace, your organization should invest in the tools and practices that allow for secure, seamless collaboration and productivity, no matter where your employees work from.
From
Digital Workspace
Oct 02, 2023 Digital Workspace Virtual Reality vs. Augmented Reality vs. Mixed Reality
3 min
This article delves into the differences and similarities between VR, AR and MR, allowing for a better understanding of their applications and potential use cases.
From
Digital Workspace
Sep 30, 2023 Digital Workspace 3 Parts of a University That Should Have a Contact Center
3 min
Introducing a contact center in key areas of your university is a savvy decision that can enhance the incoming student experience, build better rapport with alumni and improve the process of purchasing tickets to sporting events.
From
Digital Workspace
Sep 08, 2023 Digital Workspace Beyond IT: Five Unexpected Ways to Utilize ServiceNow
3 min
Organizations that use ServiceNow only for IT service management are missing out on key capabilities.
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Digital Workspace
Aug 31, 2023 Digital Workspace How Scheduled Callback Solution Reduces Waiting in Phone Queues
2 min
Customers have better things to do than to wait on hold to speak with someone — and with our scheduled callback solution for contact centers, organizations can give them back their valuable time.
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Digital Workspace
Aug 31, 2023 Digital Workspace How a Midsized Bank Leveraged Technology to Modernize Its Workflows
6 min
With help from CDW, the institution deployed ServiceNow to update and simplify a range of processes, with more ambitious modernization projects in the works.
From
Digital Workspace
Aug 24, 2023 Digital Workspace How a Modernized Digital Experience Improves Hybrid Work
11 min
To optimize the digital experience, organizations must carefully consider the needs of both remote and in-person employees to ensure everyone has the secure access and tools they need to fully contribute to business outcomes.
From
Digital Workspace
Jun 30, 2023 Digital Workspace 3 Helpful Tips to Guide Your Conversation with a Managed Collaboration Provider
3 min
If your collaborative services are set to expire soon, it would be beneficial to prepare for a discussion with your provider using these three useful tips.
From
Digital Workspace
Jun 21, 2023 Digital Workspace How Application Modernization Increases Engagement in Hybrid Settings
3 min
While many organizations carry technical debt due to outdated, inefficient applications, they can experience immediate returns on investment by retiring and modernizing applications — and focus on what matters most.
From
Digital Workspace
May 30, 2023 Digital Workspace How Application Optimization Can Improve Healthcare
3 min
Maximize value throughout the clinical workflow by integrating disparate tools and systems.
From
Digital Workspace
May 12, 2023 Digital Workspace 3 Key Considerations for Developing a Frictionless Workspace
3 min
By planning ahead and researching, organizations can remove friction from their workspace and maximize the resources they already leverage.
From
Digital Workspace
Apr 25, 2023 Digital Workspace What to Do if Your ITSM Tools Don't Meet Expectations
3 min
With the right platform and partners, IT Service Management (ITSM) can unify and streamline digital workflows to transform businesses.
From
Digital Workspace
Apr 25, 2023 Digital Workspace Device Refresh Pro Tip: Customized Purchasing and Provisioning
3 min
Customized services can help organizations streamline, speed up and direct-ship device refreshes to end users.
From
Digital Workspace
Apr 19, 2023 Digital Workspace A Plan For Streamlining Workspace and Device Management
3 min
Technology expertise that adapts to a company’s needs can achieve cost savings and greater business agility.
From
Digital Workspace
Apr 19, 2023 Digital Workspace Enable the Connected In-Store Experiences Customers Crave
3 min
Modern wireless technology can optimize IT, empower store associates and reinvent the entire customer experience.
From
Digital Workspace
Mar 31, 2023 Digital Workspace What’s Next for the Digital Workplace?
3 min
The evolution of the workplace continues as trends such as remote work, artificial intelligence and virtual reality shape the future.
From
Digital Workspace
Mar 22, 2023 Digital Workspace Avoid Common Pitfalls When Implementing a Customer-Centric Management System
3 min
Frictionless engagement throughout the customer journey is the goal, but many organizations need help to get there.
From
Digital Workspace
Mar 15, 2023 Digital Workspace How IT Enables Providers to Optimize Care
12 min
Effective deployment of technology helps healthcare organizations overcome challenges and improve patient outcomes.
From
Digital Workspace
Mar 14, 2023 Digital Workspace Samsung Galaxy Connected Experience Delivers One Interface for Multiple Devices
3 min
When changing locations means switching devices, users need a seamless way to maintain productivity.
From
Digital Workspace
Feb 23, 2023 Digital Workspace How Collaboration Tools Empower a Diverse and Equitable Workforce
3 min
Video and other collaboration solutions are helping organizations create more inclusive work environments.
From
Digital Workspace
Feb 09, 2023 Digital Workspace How Collaboration Tech Is Changing the Contact Center
3 min
Customers now expect companies to offer multiple channels for resolving problems, and to integrate solutions in a way that creates a seamless experience.
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