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Nov 17, 2023 Digital Workspace 3 Ways a Contact Center Boosts Customer Experience in Your Financial Institution
Your financial institution can benefit from a contact center in several key ways, laying the foundation to automate time-consuming tasks so that your employees are empowered to enhance the overall customer experience.
Oct 18, 2023 Digital Workspace Four Keys to Supporting ‘Deskless’ Frontline Workers with ChromeOS
Organizations need devices designed to meet the unique needs of their employees.
Oct 06, 2023 Digital Workspace 3 Keys for a Unified Approach to a Better Modern Workspace
To get to a better modern workspace, your organization should invest in the tools and practices that allow for secure, seamless collaboration and productivity, no matter where your employees work from.
Oct 02, 2023 Digital Workspace Virtual Reality vs. Augmented Reality vs. Mixed Reality
This article delves into the differences and similarities between VR, AR and MR, allowing for a better understanding of their applications and potential use cases.
Sep 30, 2023 Digital Workspace 3 Parts of a University That Should Have a Contact Center
Introducing a contact center in key areas of your university is a savvy decision that can enhance the incoming student experience, build better rapport with alumni and improve the process of purchasing tickets to sporting events.
Sep 08, 2023 Digital Workspace Beyond IT: Five Unexpected Ways to Utilize ServiceNow
Organizations that use ServiceNow only for IT service management are missing out on key capabilities.
Aug 31, 2023 Digital Workspace How Scheduled Callback Solution Reduces Waiting in Phone Queues
Customers have better things to do than to wait on hold to speak with someone — and with our scheduled callback solution for contact centers, organizations can give them back their valuable time.
Aug 31, 2023 Digital Workspace How a Midsized Bank Leveraged Technology to Modernize Its Workflows
With help from CDW, the institution deployed ServiceNow to update and simplify a range of processes, with more ambitious modernization projects in the works.
Aug 24, 2023 Digital Workspace How a Modernized Digital Experience Improves Hybrid Work
To optimize the digital experience, organizations must carefully consider the needs of both remote and in-person employees to ensure everyone has the secure access and tools they need to fully contribute to business outcomes.
Jun 30, 2023 Digital Workspace 3 Helpful Tips to Guide Your Conversation with a Managed Collaboration Provider
If your collaborative services are set to expire soon, it would be beneficial to prepare for a discussion with your provider using these three useful tips.
Jun 21, 2023 Digital Workspace How Application Modernization Increases Engagement in Hybrid Settings
While many organizations carry technical debt due to outdated, inefficient applications, they can experience immediate returns on investment by retiring and modernizing applications — and focus on what matters most.
May 30, 2023 Digital Workspace How Application Optimization Can Improve Healthcare
Maximize value throughout the clinical workflow by integrating disparate tools and systems.
May 12, 2023 Digital Workspace 3 Key Considerations for Developing a Frictionless Workspace
By planning ahead and researching, organizations can remove friction from their workspace and maximize the resources they already leverage.
Apr 25, 2023 Digital Workspace What to Do if Your ITSM Tools Don't Meet Expectations
With the right platform and partners, IT Service Management (ITSM) can unify and streamline digital workflows to transform businesses.
Apr 25, 2023 Digital Workspace Device Refresh Pro Tip: Customized Purchasing and Provisioning
Customized services can help organizations streamline, speed up and direct-ship device refreshes to end users.
Apr 19, 2023 Digital Workspace A Plan For Streamlining Workspace and Device Management
Technology expertise that adapts to a company’s needs can achieve cost savings and greater business agility.
Apr 19, 2023 Digital Workspace Enable the Connected In-Store Experiences Customers Crave
Modern wireless technology can optimize IT, empower store associates and reinvent the entire customer experience.
Mar 22, 2023 Digital Workspace Avoid Common Pitfalls When Implementing a Customer-Centric Management System
Frictionless engagement throughout the customer journey is the goal, but many organizations need help to get there.
Mar 14, 2023 Digital Workspace Samsung Galaxy Connected Experience Delivers One Interface for Multiple Devices
When changing locations means switching devices, users need a seamless way to maintain productivity.
Feb 23, 2023 Digital Workspace How Collaboration Tools Empower a Diverse and Equitable Workforce
Video and other collaboration solutions are helping organizations create more inclusive work environments.
Feb 09, 2023 Digital Workspace How Collaboration Tech Is Changing the Contact Center
Customers now expect companies to offer multiple channels for resolving problems, and to integrate solutions in a way that creates a seamless experience.