Tech Solutions Library > Upgrading Aging Wireless Equipment to Enhance Customer Service

January 11, 2023

Case Study
2 min

Upgrading Aging Wireless Equipment to Enhance Customer Service

A department store retailer migrated their aging wireless equipment to a new platform across 200 stores, optimizing customer service.

Aging wireless equipment and an inflexible enterprise agreement were preventing a department store chain from providing optimal customer service.

Industry: Retail

Goals: Agility, Experience

Solutions Provided:  Networking, Wireless

Software as a Service Services Provided: Infrastructure Services

Challenge

A department store retailer had aging wireless equipment that was preventing them from providing optimal customer service. Their network team was struggling to manage their existing platform based on the scale of the wireless network of more than 40,000 access points and limited staff. The customer wanted to migrate to a new cloud-based platform that provided better management capabilities, but their existing enterprise agreement did not provide the flexibility to do so.

Solution

CDW assessed the customer needs and recommended Cisco Meraki as the ideal new network platform. CDW and Cisco then worked out a financial vehicle to transform their existing EA into a new EA with all future technologies including network switching. CDW installed wireless access points in 200 stores, with installations planned for an additional 1,000 sites. To balance the customer’s timeline and supply chain restraints, the retailer leveraged CDW’s Buy and Hold capabilities.

Outcome

The solution has resulted in ease of management for the network team and better customer experience when attaching to the wireless network.

Success Factors
  • A technology partner who listens and fully understands your challenges.
  • Deep partnerships to offer the best-in-class technology.
  • Buy and Hold capabilities.

Industry: Retail

Goals: Agility, Experience

Solutions Provided:  Networking, Wireless

Software as a Service Services Provided: Infrastructure Services

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