Modernizing Retail Networks With AI-powered Observability Solutions

Discover how a global apparel brand partnered with CDW to modernize its monitoring tools and enhance observability across its workforce, stores and business domains.

CDW Expert

Observability is always in style

70%

of enterprises have deployed network observability solutions¹

78%

of retail executives plan to invest in AI technologies²

How can AI-powered observability boost performance, uptime and security in retail environments?

A REAL-WORLD EXAMPLE

Strengthening the network for a global apparel brand

An international apparel retailer was struggling with poor network observability across several store-level applications due to legacy hardware and poorly configured tools. The retailer wanted to improve observability across all its stores and business domains to elevate employee productivity and customer experience.

THE TURNING POINT

Advanced observability platforms enhance security and uptime

The apparel retailer relied on a complex network of in-store applications — including point-of-sale, inventory management, customer Wi-Fi and mobile checkout — as well as platforms supporting hybrid environments. Its ineffective observability practices led to checkout delays, inventory mismatches and system outages that hurt customer experience and sales.

CDW conducted an observability assessment to determine the retailer’s current state, then recommended:

Expanding use of the Dynatrace platform for unified observability and security
Implementing LogicMonitor for its compatibility with hybrid environments and integration capabilities

CDW Observability Solutions

IT availability is the heartbeat of a positive customer experience. CDW experts can help you improve the observability of your IT enterprise to enhance resilience for your organization’s platforms and services.

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CDW Retail Technology Solutions

Today’s shoppers expect a responsive, intuitive, multichannel experience. CDW delivers comprehensive retail solutions and the latest innovations in store connectivity, analytics and AI. 

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THE RESULTS

A new level of network visibility

A man working at a desk in an office, focused on a computer screen.

In retail, every minute of downtime can mean lost revenue and damaged brand reputation. With new observability solutions in place, the retailer’s IT teams can pinpoint root causes instantly to proactively address issues before they cause downtime.

This enhanced observability also detects network anomalies that may signal security breaches or compliance risks. Plus, it helps keep customer digital touchpoints smooth and responsive, maintaining trust and loyalty.

Here’s why it worked:

The expertise of the CDW observability team quickly identified solutions aligned with the retailer’s needs
The Dynatrace platform delivers end-to-end infrastructure observability for the retailer’s multicloud environment
LogicMonitor enables SaaS-based automated monitoring for actionable alerts with less noise

What’s next?

CDW addressed the apparel retailer’s top-priority customer use cases at the conclusion of the observability assessment, and is working with the company to expand these solutions throughout its network for organization-wide improvements.