Workflow Planning: Digital Work

This involves an assessment of your existing environment to identify gaps.

• Evaluate how your employees work and what changes would make them more successful.

• Work with a solution architect to understand your current environment from a collaboration, security and network standpoint.

• Identify any challenges or concerns that exist around your current calling, messaging and contact center processes.

• Highlight what platforms you’re currently using and the devices your team uses to connect to those platforms.

• Discuss what would make for a more seamless user experience.

This involves the creation of a blueprint to be followed in later phases.

• Work with experts to assess all UCaaS, CCaaS and video options to identify the right fit based on your goals.

• Get an accurate picture of what will be needed to meet your digital work objectives from a workflow, office setup and networking standpoint.

• Receive detailed data-based recommendations that map out implementation details and cost structure for the remaining part of your technology journey.

• Select the technology that’s a best fit for your organization and create a plan for implementation.

This involves the adoption and rollout of your new Digital Work solution.

• Use engineers and CDW professional services teams to help roll out the technology and ensure it operates in a way that supports you achieving your goals.

• This includes testing the use cases and workflows identified during the technical map and discovery sessions.

• Once the technology is in place, move into the adoption phase to ensure end users can utilize the technology the way it’s designed for a consistent experience.

• Rally end users to leverage the new technology to drive business outcomes and support ROI.

This involves ongoing post-implementation support.

• Day 2 support and beyond to address any issues.

• End-user help to ensure a positive experience and prevent abandonment of the technology.

• Ongoing evaluation to determine whether technology or process tweaks are needed.

• Periodic reviews to see if additional solutions or solution components are necessary.