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Micro Focus Total Care - technical support (renewal) - for Novell Open Ente

Mfg. Part: 877-001664 | CDW Part: 1407474 | UNSPSC: 81112201
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  • Technical support (renewal)
  • for Novell Open Enterprise Server
  • 1 user
  • MLA
  • VLA
  • ESD
  • phone consulting
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Product Overview
Main Features
  • Technical support (renewal)
  • for Novell Open Enterprise Server
  • 1 user
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Novell Open Enterprise Server is a secure, highly available suite of services that provides proven networking, communication, collaboration and application services in an open, easy-to-deploy environment. Unlike other server platforms that force vendor lock-in or are not sufficiently supported for the enterprise-level customer, Open Enterprise Server incorporates the best from both open source and enterprise networking leaders. Open Enterprise Server combines NetWare, the trusted leader for secure networking services, and SUSE LINUX Enterprise Server, a leading open platform for delivering business-level applications. Together, you get common management tools, identity-based services and an entire ecosystem of support backed by Novell.

VOLUME LICENSE AGREEMENT

The VLA offers a cost-effective way for organizations who want a low level of commitment to Novell to purchase licenses without a signed contract.

MASTER LICENSE AGREEMENT

Customers may qualify for the MLA in one of two ways: Make a qualifying initial purchase by purchasing any combination of new licenses, upgrade licenses, Software Maintenance, or services for any MLA product.

Transition from one of the other Novell Licensing levels (VLA or CLA). This option allows existing customers to apply the purchases from the past term of an existing CLA or VLA toward their MLA qualification requirement.

The combined purchases made by all of a customer's divisions, subsidiaries and affiliates apply toward making their initial qualifying purchase. In addition to the initial qualifying MLA purchase, the customer must submit a signed Master License Agreement to Novell.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: 1 user
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: Novell Open Enterprise Server

Header
Brand: Micro Focus
Compatibility: Unix
Manufacturer: Novell
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

General
Electronic Distribution: Yes
Installation Type: Locally installed

Licensing
License Pricing: Volume

 
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5/29/2017 12:21:10 PM
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