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Zimbra Standard Support - technical support - for Zimbra Collaboration Suit

Mfg. Part: ZCSPE-T1-SSUP-C | CDW Part: 3496589 | UNSPSC: 86101601
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This item was discontinued on February 17, 2017.

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800.800.4239
Mon-Fri 7am-7:30pm CT
  • Technical support
  • for Zimbra Collaboration Suite Professional Edition
  • 1 mailbox
  • volume
  • 1-250 licenses
  • phone consulting
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Product Overview
Main Features
  • Technical support
  • for Zimbra Collaboration Suite Professional Edition
  • 1 mailbox
  • volume
  • 1-250 licenses
  • phone consulting
  • 1 year
  • 12x5
  • response time: 2 business hours
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 2 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Availability (Time): 6:00 AM - 6:00 PM
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 business hours



Limitation: Severity level 3
Response Time: 8 business hours



Limitation: Severity level 4



Service Type: Web knowledge base access



Service Type: Web support



Service Type: New releases update

Software
License Qty: 1 mailbox
Software Title: Zimbra Collaboration Suite Professional Edition

Header
Brand: Zimbra
Compatibility: Mac , PC , Unix
Manufacturer: Zimbra
Model: Standard Support
Packaged Quantity: 1
Product Line: Zimbra

Licensing
License Pricing: Volume
Pricing Level: 1-250 licenses

Service & Support
Response Time: 2 business hours
Service Availability: 12 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

 
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2/20/2017 12:16:50 PM
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