VMware Support and Subscription Basic - technical support - for VMware Hori

Mfg. Part: HZ-ENTN10-1D-GSSS-C-R | CDW Part: 3622327 | UNSPSC: 86101601
$483.99Advertised Price
Lease Option ($15.10 /month) Lease Availability

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Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships today if ordered within 7 hrs 38 mins
  • Technical support
  • for VMware Horizon Enterprise Edition
  • 10 named users
  • emergency phone consulting
  • 1 day
  • 24x7
  • response time: 30 min
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Product Overview
Main Features
  • Technical support
  • for VMware Horizon Enterprise Edition
  • 10 named users
  • emergency phone consulting
  • 1 day
  • 24x7
  • response time: 30 min
VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: VMware
Compatibility: PC
Manufacturer: VMware Renewals
Model: Basic
Packaged Quantity: 1
Product Line: VMware Support and Subscription

Support Full Contract Period: 1 day
Support Details Full Contract Period: 1 day

Support Details Location: On-site

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Emergency phone consulting

Limitation: Severity level 2
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting

Limitation: Severity level 3
Response Time: 8 business hours

Limitation: Severity level 4
Response Time: 12 business hours

Service Type: E-mail consulting

Service Type: New releases update

Service Type: Web knowledge base access

Service Type: Web support

Service Type: Remote monitoring

Limitation: Severity critical
Service Type: Technical support

License Qty: 10 named users
Software Title: VMware Horizon Enterprise Edition

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10/21/2016 8:22:03 AM
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