Symantec ServiceDesk Base (v. 8.1) - subscription license (1 year) + 1 Year Essential Support - 1 concurrent user

This highlights the potential cost savings to an organization of leveraging process automation and self- service capabilities. In addition the effect of slow service delivery to end-users and customers often extends beyond IT to impact the entire business. Having detailed information about devices and the environment at help desk technician's fingertips allows for rapid issue resolution and allows IT to focus on more complex issues Symantec ServiceDesk helps organizations to improve their availability and service levels while reducing their overall service desk costs.