RSA Enhanced Support - technical support - for RSA Archer Incident Manageme

Mfg. Part: GRC-INCD-P-T5-E | CDW Part: 4243811 | UNSPSC: 81112201
$14.99Advertised Price

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Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Technical support
  • for RSA Archer Incident Management
  • 100 employees
  • volume
  • Tier 5 ( <50000 )
  • phone consulting
  • 1 month
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Product Overview
Main Features
  • Technical support
  • for RSA Archer Incident Management
  • 100 employees
  • volume
  • Tier 5 ( <50000 )
  • phone consulting
  • 1 month
  • 24x7
  • response time: 1 h
Enhanced Support is designed to meet the support needs of customers with business-critical systems. RSA is focused on minimizing disruption of your business critical systems that depend on RSA solutions and products by getting your systems up and running to the greatest extent possible.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Installation Type: Locally installed

Brand: RSA
Compatibility: PC
Manufacturer: Rsa Security
Packaged Quantity: 1
Product Line: RSA Enhanced Support

License Pricing: Volume
Pricing Level: Tier 5
Pricing Range: <50000

Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 3 hours

Limitation: Severity level 3
Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 8:00 AM - 5:00 PM

Limitation: Severity level 4
Response Time: 10 hours

Service Availability (Hours a Day): Business hours
Service Type: E-mail consulting

Service Type: Web support

Service Type: Web knowledge base access

Service Type: New releases update

License Qty: 100 employees
Software Title: RSA Archer Incident Management

Product Reviews
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10/27/2016 10:11:12 PM
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