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RSA Basic Support technical support - 1 month

Mfg. Part: SA-HDD32-AIOLB1 | CDW Part: 3343167 | UNSPSC: 81111812
$1,239.99Advertised Price
Lease Option ($36.58 /month) Lease Availability
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Order fulfilled by a manufacturer/ CDW partner. Shipping times may vary.
  • Technical support
  • phone consulting
  • 1 month
  • 9x5
  • response time: 2 h
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Product Overview
Main Features
  • Technical support
  • phone consulting
  • 1 month
  • 9x5
  • response time: 2 h
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Equipment
Class of Equipment: Complicated network devices

Header
Brand: RSA
Compatibility: PC
Manufacturer: Rsa Security
Packaged Quantity: 1
Product Line: RSA Basic Support

Service
Support Full Contract Period: 1 month
Support Details Full Contract Period: 1 month
Support Details Service Included: Phone consulting
Support Details Type: Technical support



Support Details Service Included: E-mail consulting
Support Details Type: Product info support



Support Details Service Included: Web support



Support Details Service Included: Web knowledge base access



Support Details Type: New releases update

Service & Support
Response Time: 2 hours
Response Time Comment: For critical issues
Service Availability: 9 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 2 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 9 hours a day
Service Availability (Time): 8:00 AM - 5:00 PM



Limitation: Severity level 2
Response Time: 4 hours



Limitation: Severity level 3
Response Time: 8 hours



Limitation: Severity level 4
Response Time: 12 hours

 
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7/21/2017 4:16:19 AM
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