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Micro Focus Total Care - technical support (renewal) - for Open Workgroup S

Mfg. Part: 877-003129 | CDW Part: 1792681 | UNSPSC: 81112201
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  • Technical support (renewal)
  • for Open Workgroup Suite with Vibe for Alternate Messaging Platforms
  • 1 user
  • MLA
  • VLA
  • ESD
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Product Overview
Main Features
  • Technical support (renewal)
  • for Open Workgroup Suite with Vibe for Alternate Messaging Platforms
  • 1 user
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Streamline your IT and save up to 70% over Microsoft. The Novell Open Workgroup Suite provides organizations of all sizes with a secure, flexible and cost-effective IT infrastructure and a proven set of workgroup services. Unlike a proprietary, Windows-centric solution, the Novell Open Workgroup Suite is made up of open, standards-based software. This suite offers a low-cost, open alternative to Microsoft and includes a complete infrastructure and productivity solution from the desktop to the server.

With Novell Open Workgroup Suite, you have the tools to make your IT department more efficient and cost effective. Novell Open Workgroup Suite is Linux-based and runs on the lower-cost commodity hardware you likely use today. It is also compatible with hundreds of low- or no-cost applications from the open source community. As a result, you can still get the functionality you need, but at a fraction of the price.

When it comes to streamlining management costs, Novell Open Workgroup Suite is unmatched. Most organizations run a mix of operating systems, including Windows, Linux, NetWare or UNIX. The consolidated foundation of Novell Open Workgroup Suite simplifies administration across these platforms, and the suite's Novell ZENworks component automates most resource management tasks. Whatever your infrastructure, Novell Open Workgroup Suite helps you keep operational costs to a minimum.

VOLUME LICENSE AGREEMENT

The VLA offers a cost-effective way for organizations who want a low level of commitment to Novell to purchase licenses without a signed contract.

MASTER LICENSE AGREEMENT

Customers may qualify for the MLA in one of two ways: Make a qualifying initial purchase by purchasing any combination of new licenses, upgrade licenses, Software Maintenance, or services for any MLA product.

Transition from one of the other Novell Licensing levels (VLA or CLA). This option allows existing customers to apply the purchases from the past term of an existing CLA or VLA toward their MLA qualification requirement.

The combined purchases made by all of a customer's divisions, subsidiaries and affiliates apply toward making their initial qualifying purchase. In addition to the initial qualifying MLA purchase, the customer must submit a signed Master License Agreement to Novell.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: 1 user
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: Open Workgroup Suite with Vibe for Alternate Messaging Platforms

Header
Brand: Micro Focus
Compatibility: Mac , PC , Unix
Manufacturer: Novell
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

General
Electronic Distribution: Yes
Installation Type: Locally installed

Licensing
License Pricing: Volume

 
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7/22/2017 4:00:39 AM
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