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Novell Service Desk for ITIL Service Management - competitive upgrade licen

Mfg. Part: 879-001223 | CDW Part: 2418829 | UNSPSC: 43231501
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Ships today if ordered within 15 hrs 8 mins
  • Competitive upgrade license + Standard Maintenance
  • VLA
  • electronic
  • Linux
  • Win
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Product Overview
Main Features
  • Competitive upgrade license + Standard Maintenance
  • VLA
  • electronic
  • Linux
  • Win
Novell Service Desk software will help you reduce your mean time to repair (MTTR) and continually improve your service management environment by streamlining and automating service desk functions.

Novell Service Desk is ready to help you work with business managers to make sure your IT services are fully aligned with and support business needs and objectives. It also gives you the tools you need to transform IT into an active agent for enabling business change.

Novell Service Desk provides fine-grained control over key business logic parameters for ITIL service support and delivery support processes. This impressive accomplishment translates directly into more complete and meaningful visibility into your organization's infrastructure.


The VLA offers a cost-effective way for organizations who want a low level of commitment to Novell to purchase licenses without a signed contract.
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Category: Business applications
Subcategory: Business - technical support & helpdesk software

Brand: Novell
Compatibility: PC , Unix
Manufacturer: Novell
Model: for ITIL Service Management
Packaged Quantity: 1
Product Line: Novell Service Desk

License Pricing: Volume

Service & Support
Type: New releases update

Service & Support Details
Service Type: New releases update

Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting

Service Type: Web support

Bundled Support: Standard Maintenance
Distribution Media: Electronic
License Category: License
License Qty: 1 license
License Type: Competitive upgrade license
Licensing Program: Novell Volume License Agreement (VLA)

System Requirements
Platform: Linux , Windows

Product Reviews
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1/23/2018 12:52:31 AM
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