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Micro Focus Total Care - technical support (initial) - for Identity Managem

Mfg. Part: 877-008263-I | CDW Part: 4238396 | UNSPSC: 81112201
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships today if ordered within 15 hrs 33 mins
  • Technical support (initial)
  • for Identity Management Administration Add-on
  • 1 managed identity
  • MLA
  • VLA
  • ESD
  • phone consulting
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Product Overview
Main Features
  • Technical support (initial)
  • for Identity Management Administration Add-on
  • 1 managed identity
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Electronic Distribution: Yes
Installation Type: Locally installed

Header
Brand: Micro Focus
Compatibility: PC
Manufacturer: Netiq Software
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Licensing
License Pricing: Volume

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (initial)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: 1 managed identity
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: Identity Management Administration Add-on

Product Reviews
 
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3/30/2017 12:27:46 AM
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