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Micro Focus Total Care - technical support (initial) - for NetIQ Access Man

Mfg. Part: 877-001854-I | CDW Part: 4265424 | UNSPSC: 81112201
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  • Technical support (initial)
  • for NetIQ Access Manager
  • 1 user
  • MLA
  • VLA
  • ESD
  • phone consulting
View More
Product Overview
Main Features
  • Technical support (initial)
  • for NetIQ Access Manager
  • 1 user
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
With the aggressive adoption of cloud technologies and mobile devices, enterprises are faced with the challenge of managing secure access in domains that they do not completely control. If they are to stay competitive, Enterprises need to change their traditional approach of how they provide a secure infrastructure that accelerates business, not impede it. NetIQ Access Manager integrates the latest federation standards with traditional access management technologies to provide the best solution to secure access for your applications; regardless of whether they are your own, your partners, or out in the cloud.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Electronic Distribution: Yes
Installation Type: Locally installed

Header
Brand: Micro Focus
Compatibility: PC , Unix
Manufacturer: Netiq Software
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Licensing
License Pricing: Volume

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (initial)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: 1 user
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: NetIQ Access Manager

Product Reviews
 
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7/22/2017 2:24:16 PM
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