Kofax Support Standard - technical support (renewal) - 1 year

Kofax Standard Support is offered during normal business hours and includes assistance with configuration, installation, usage, performance and issue diagnosis.

Standard Support can also be provided directly to the customer by Kofax when the customer, partner and Kofax agree and engage in a direct support agreement.

Standard Support provides telephone, Web and sometimes email access to technical analysts for problem diagnosis, resolution, status reporting, documentation clarification, and technical guidance.