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Exinda Premium Maintenance - extended service agreement - 5 years - on-site

Mfg. Part: EXN-10063-0-10G-PM5 | CDW Part: 4413279 | UNSPSC: 81111812
$53,238.99Advertised Price
Lease Option ($1,514.12 /month) Lease Availability

Have leasing questions? Let us know how can we help.

Note: Leasing is available to businesses only. Leasing is not available to individuals.
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Extended service agreement
  • advance parts replacement
  • 5 years
  • on-site
  • response time: NBD
  • for P/N: EXN-10063-0-10G
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Product Overview
Main Features
  • Extended service agreement
  • advance parts replacement
  • 5 years
  • on-site
  • response time: NBD
  • for P/N: EXN-10063-0-10G
Premium Maintenance support is fully comprehensive extending to network integration or device configuration issues. Premium Maintenance includes unlimited access 7 days per week, 24 hours per day to Technical Assistance Center (TAC) with less than 30-minute response time for critical issues; software upgrades - software releases that contain new features and functionality relevant to a new release theme, in addition to fixes to address known issues.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 5 year(s)
Support Details Full Contract Period: 5 years
Support Details Location: On-site
Support Details Service Included: Advance parts replacement
Support Details Type: Extended service agreement

Support Details Service Included: Phone consulting
Support Details Type: Technical support

Support Details Service Included: E-mail consulting

Support Details Service Included: Web support

Support Details Type: Training

Support Details Type: New releases update

Service & Support Details
Response Time: Next business day

Limitation: Severity critical
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day

Limitation: Severity high
Response Time: 2 hours

Limitation: Severity medium
Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday

Limitation: Severity low
Response Time: 1 day

Limitation: 2 seats

Brand: Exinda
Manufacturer: Exinda
Model: Premium Maintenance
Packaged Quantity: 1
Product Line: Exinda

Service & Support
Location: On-site
Response Time: Next business day
Service Included: Advance parts replacement
Type: Extended service agreement

Class of Equipment: Complicated network devices

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1/21/2018 6:26:40 PM
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