Panduit Network Cabinet End Channel Slack Spool

Mfg.Part: CNSPE | CDW Part: 1147788 | UNSPSC: 39131709
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  • Cable management spool
  • black (pack of 2)
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Panduit Network Cabinet End Channel Slack Spool
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  • Cable management spool
  • black (pack of 2)
End channel slack spools manage copper and fiber patch cord slack in the vertical pathway. Package includes left and right slack spools and mounting brackets.

Panduit Network Cabinet End Channel Slack Spool is rated4.38 out of5 by24.
Rated 5 out of 5 by from Code snippets and notification snoozing are valuable features. I would like meeting functionality.Valuable Features* Code snippets* Group chat* Notification snoozingImprovements to My OrganizationMessages are well organized and attachments are not removed from our channels. It’s easy to search for a message through their search functionality. It has improved my company by letting our team work efficiently together and quickly.Room for ImprovementI would like to have meeting functionality within Slack.Use of SolutionI have used it for six months.Stability IssuesI have not encountered any stability issues. The program is stable, especially on Linux, which is a major plus.Scalability IssuesWe use a small team-based approach, so scalability has not been an issue.Customer Service and Technical SupportThe APIs are good and their tech support is decent at responding to questions.Previous SolutionsI previously used HipChat ( https://www.itcentralstation.com/products/hipchat ) and the new company I work for uses Slack.Initial SetupInitial setup was a simple and straightforward.Pricing, Setup Cost and LicensingPricing is not bad at all.Other Solutions ConsideredBefore choosing this product, a few evaluations were made, but Slack seemed to be the one that fit our company’s culture the best.Other AdviceUse what works best for your team and what your team knows best.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-09-26T00:00:00-04:00
Rated 5 out of 5 by from You have different channels where you can set topicsWhat is our primary use case?The idea of using Slack was to keep non-business related talks from business talks. In Slack, you have different channels where you can set topics, therefore people will not divagate on a specific subject.How has it helped my organization?It has definitively made an improvement on our productivity. Information does not got lost in hundreds of less important messages. If you want something about a specific topic, you just go to that channel, scroll a bit, and eventually you will find it.What is most valuable?Its integration with different apps is a great feature. Also, for a deconstructed environment, bots, GIFs and customizable emojis are a great fun for the IT team!What needs improvement?Slack could add additional and better integrations. There is a lot of room for improvement here.Also, notifications are not as good as they could be (especially for mobile).For how long have I used the solution?One to three years.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2018-04-16T00:00:00-04:00
Rated 5 out of 5 by from The ability to create separate channels is valuable.What is most valuable?The ability to create separate channels is valuable.How has it helped my organization?For projects, it's improved how we share files. The Google Drive extension means that files can be housed right inside of Slack. We can focus on work without distractions.What needs improvement?Microsoft and Google are creating competitive equivalents. Slack needs to find a "secret sauce" that can differentiate them further.For how long have I used the solution?I have used Slack on and off for the past few years. I use it with some side projects.What do I think about the stability of the solution?We have not had any stability issues.What do I think about the scalability of the solution?We have not had any scalability issues.Which solutions did we use previously?We did not have a previous solution.How was the initial setup?The initial installation was not at all complex. It was very WYSIWYG.What's my experience with pricing, setup cost, and licensing?I use the free version.Which other solutions did I evaluate?We did not evaluate any alternatives.What other advice do I have?It comes right out of the box. Start exploring!Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-04-20T00:00:00-04:00
Rated 5 out of 5 by from Channels enable us to manage by locations and subjects, works well on mobileHow has it helped my organization?We are able to manage various channels by different locations and subjects, and it integrates with Google Drive.What is most valuable?* Channels* File sharing* Works well on mobileWhat needs improvement?Notifications.For how long have I used the solution?Less than one year.What do I think about the stability of the solution?No stability issues, works perfectly.What do I think about the scalability of the solution?I haven't notice any scalability issues.How is customer service and technical support?Tried to find information about advance settings for notifications, but did not find what I was looking for.Which solutions did we use previously?We used Skype. We switched because our parent company uses Slack, and we had to adjust.How was the initial setup?Pretty straightforward.What's my experience with pricing, setup cost, and licensing?I am not dealing with pricing and licensing, so I cannot comment.What other advice do I have?Initially I thought it cannot be better than Skype, but after working with it for a while I can definitely confirm it is a great tool for collaboration.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2018-01-28T00:00:00-05:00
Rated 5 out of 5 by from I think Slack is a very creative application to help unify communication across all team sizes.What is most valuable?The channels feature is the selling point for me. Being able to create a conversation for both public and private purposes through some channels is an absolute plus.How has it helped my organization?I was the president of a college event planning organization. Being able to have a conversation with my executives separately from the organization members was very convenient.With multiple events happening and multiple conversations going on, I was able to divide the conversations into their respective groups and create channels for focus groups. This increased our productivity and efficiency by more than 80%.What needs improvement?Archiving for direct messages made tracking back conversations very difficult once the group started to grow large.From what I noticed while using Slack ( https://www.itcentralstation.com/products/slack ), once a channel starts growing inits number of messages, older messages are archived. This made it moredifficult to reference older messages. To be able to search for a particular message, you'll need to remember the exact phrases or the sender.I think it would be much easier to "Scroll back" into older messages eventhough it archived.For how long have I used the solution?I have been using this solution for three years.What do I think about the stability of the solution?Stability was not an issue at any point. My team and I used it across multiple devices and platforms and the flow was seamless.What do I think about the scalability of the solution?We had no issues with scalability. I was able to create more channels as the team grew bigger.How is customer service and technical support?I never had to contact the support team.Which solutions did we use previously?We were initially using email and IM chat to communicate. We switched because the conversations became unorganized and inefficient when conversations started overlapping.How was the initial setup?The setup was very straightforward. Once I sent an invite to my new team members, all they had to do was create a password and sign in. Their channels were pre-assigned and they had no issues joining the conversation. It was also easy to navigate.What about the implementation team?Through an in-house one. Level of expertise was as great as it could get.What's my experience with pricing, setup cost, and licensing?I had a relatively small team, so I didn’t have to worry about pricing and licensing. I only encountered pricing third-party apps and bots to help facilitate automations.Which other solutions did I evaluate?I did not evaluate any other options as I did not have a reason to. Eventually I heard of Ryver. I was not compelled to switch though.What other advice do I have?I think Slack is a very creative application to help unify communication across all team sizes. I will definitely suggest this as my first choice.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-05-16T00:00:00-04:00
Rated 5 out of 5 by from It has a narrow set of features focused on team communication. I guess that's why it works well.What is most valuable?* Channel conversations, because it's an easy way to get to a few people or a whole team at the same time.* Private conversations, because they're simple, convenient and they work!* Slackbot reminders, because it's a simple way to set a reminder for yourself or a colleague, without messing with calendars.* Integrations. For instance, thanks to integration of our own application Woodpecker.co with Slack through Zapier, we get notified each time one of our users starts the paying process and each time they complete it. We can actually see the new customers coming on board in real time.* Slack is just a communicator, no more. It has a narrow set of features focused on team communication. It's simple. I guess that's why it works so well for us.How has it helped my organization?Everyone's up to date with what's going on in our product development, marketing and sales. We communicate faster and no one has any troubles learning how to use the communicator.What needs improvement?I would like to see if someone has already read my message, but that's just a whim, not really a necessary must-have feature.For how long have I used the solution?We have used the solution for over two years.What do I think about the stability of the solution?We hardly ever had any issues with stability. I remember Slack was only down once over the whole time I've been using it so far.What do I think about the scalability of the solution?We haven't yet had any issues with scalability, but our team is quite small with only 17 people at the moment.How is customer service and technical support?In fact, I never felt the need to contact support, so I have no experience with that, but I guess that's great!Which solutions did we use previously?We used a number of solutions which were really only a feature of a bigger product.How was the initial setup?The setup was simple for me, but I was joining the team someone else set up.What's my experience with pricing, setup cost, and licensing?We're using the free version and some people from our team wish that the message history had not been removed, so if you sometimes need to go back a few months in a conversation, the paid version would be something to consider.What other advice do I have?Definitely give Slack a try.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-31T00:00:00-04:00
Rated 5 out of 5 by from Their integration is a game changer, and the UX is really greatWhat is our primary use case?I use it every time. For professional and personal use. Their integration is a game changer, and the UX is really great.How has it helped my organization?* Process made easy* Collaboration between teams increased* Productivity is now largely increased: top.What is most valuable?* Integration with Phantombuster, Box, and many many more.* Now, teams can do much more and proactively with Slack.What needs improvement?* We can't improve the perfection.* The pricing is OK.* The UX is wonderful.* They could improve the calling quality.For how long have I used the solution?Three to five years.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2018-11-13T00:00:00-05:00
Rated 5 out of 5 by from I really liked the Slack bot and its integration with partners to make the work easyWhat is our primary use case?It's our organization's chatroom where workflows and information are passed. We use Slack for communication within teams.How has it helped my organization?Slack has been very useful in our organization for doing communications and passing on pieces of information.What is most valuable?I really liked the Slack bot and its integration with partners to make the work easy and with proper flow. We can create a group also.What needs improvement?* I think it's the best till now and the Slack team is doing well.* It will be great if they can start using the offline mode chat. Once we are back online, it will float the messages again.For how long have I used the solution?One to three years.What do I think about the stability of the solution?The product is stable, but you need an online connection.What do I think about the scalability of the solution?This product has been doing well until now.If you previously used a different solution, which one did you use and why did you switch?We were using Google Hangouts before Slack.How was the initial setup?The initial setup was very easy.What about the implementation team?It was an in-house implementation and easy to set up.What's my experience with pricing, setup cost, and licensing?You can have a free trial also for Slack, and its pricing depends on the features and team size you want to go with. The pricing is good, and it's worth it.Which other solutions did I evaluate?We were planning for Skype, Discord and Microsoft Teams.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2019-04-01T00:00:00-04:00
Rated 5 out of 5 by from The integrations feature is the most powerful feature because some issues are of immediate priorityWhat is our primary use case?We are using Slack for all office internal communications — to create polls, reminders, notifications for builds, etc.How has it helped my organization?Previously, we were using Skype and HipChat, but the issue was we had bad notifications systems, so that's why we shifted to Slack.What is most valuable?In my opinion, the integrations feature is the most powerful feature because some issues are of immediate priority and we want to get the notification promptly, and through the Jira plug-in, we are getting those.What needs improvement?I think the login feature needs to be improved most because I've been having an issue with logging in to the desktop app for more than six months, but still, it's not been resolved.For how long have I used the solution?One to three years.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2019-03-14T00:00:00-04:00
Rated 5 out of 5 by from Some of the valuable features are managing notifications, status updates, and reminders.What is most valuable?* Managing notifications* Status updates* Reminders* Selective involvement in conversations with relevant threads when they are of value* Avoidance of email clutter* Bots which enable focused streams of information available in one place for the relevant, interested people* All kind of integrations: File sharing services, application performance management, incidents and monitoring alerts, which are flexible and easy to develop through an API* A powerful search through chat history to find references and pieces of information promptly* Recent threaded comments featureHow has it helped my organization?* Increased productivity avoiding email "chat" and creating space for focused conversations which are topic or action oriented* Increased visibility and "situational awareness" of people in the team at their own pace (asynchronous), avoiding interruptions* Increased serendipitous communication and shared thoughts on general channels.What needs improvement?Better ways to help people get up to date when away from a conversation for a long time, or after bursts of a particular discussion.Slack has different features to follow up on updates when not directly through notifications.You can use Show Activity to see where you have been mentioned recently.You can mark items with Stars to follow topics in a kind-of to-do list. And even if you have a granular control on mobile push and email notifications, when you have been away for sometime, or visit the channel from time to time, and there are channels with a lot of activity, you can have some difficulties to go through the new messages since, without risking to confuse important from non-important conversations.Recent threaded messages help people center around topics, but still where there's people that come to the channel from time to time, they can feel overwhelmed to go through everything since last time.Some summary feature can help target most heat or important messages or conversations, or some kind of view of the recent messages by "heat" level (kind of the sorting algorithm of Facebook or LinkedIn for the news feeds).For how long have I used the solution?We have been using the solution for one year.What do I think about the stability of the solution?We have not encountered any stability issues. It is a very simple, effective, and stable solution.What do I think about the scalability of the solution?We have not encountered any scalability issues.How is customer service and technical support?We never required the technical support.Which solutions did we use previously?* Email* Mailing lists* Forums* Internet relay chat* WikisIn the cases where it fits best with the team, Slack can be a replacement and enhancement to collaboration, increased productivity, and reduced clutter in email.How was the initial setup?The setup is very easy. I was responsible for implementing it. It required a low level of expertise to deploy and administer. It required a medium level to manage integrations and to develop integration over other software towards Slack through its API.Which other solutions did I evaluate?We evaluated HipChat and Yammer.Microsoft Teams was not out yet, which may suit companies with a Microsoft toolset.Facebook Workplace wasn't yet available.Interestingly enough, Slack is even more friendly in all platforms including a native Linux client, and has an excellent browser based version.What other advice do I have?Consider the resistance to text based communication of people not used to it and those with a fear of transparent communication who are worried about the saturation of technologies.Some gamified training can help and advocate in order to guide, moderate, and curate the channels, set some "netiquette", and encourage use and constructive behaviors.People are getting used more and more used to text based communication through Whatsapp and other apps.Consider that it has a strong community across the world and that is a powerful source to leverage.This product is so flexible and powerful that it can be used as:* Virtual space for teams* Topic or action based rooms* A bot answered service channel* A back channel for events* A lot other use cases depending on team appetite and creativityCertainly within the right culture, it will enhance and reduce friction in communication.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-29T00:00:00-04:00
Rated 5 out of 5 by from I appreciate the ability to create multiple private or open channels.What is most valuable?I appreciate the ability to create multiple private or open channels.How has it helped my organization?* The ability to create ad hoc channels for certain projects has made us more effective.* The mobile app allows us to communicate on the go, which saves time as well.* Onboarding new users is easy thanks to Slack's great UI.What needs improvement?There seems to be several minutes of delay between getting notifications on the Mac OS app and then receiving them on the iPhone app.For how long have I used the solution?I’ve been using Slack for over a year.What do I think about the stability of the solution?We haven't really had any stability issues.How is customer service and technical support?The product works very well. I haven't personally had the need to contact Slack's support. I did have a question about using Slack several months ago which I posted on Twitter. Their Twitter support team was very responsive and helpful.Which solutions did we use previously?We used Skype before Slack. We switched because Slack offered:* The ability to create multiple channels* A more user friendly interface* The ability to keep us more organized and effectiveWhat's my experience with pricing, setup cost, and licensing?I would recommend considering staying on the free version. It does limit you in terms of the history of communication and storage, but I think that these problems can be worth overcoming. This is the case especially if you are a smaller team or a startup that needs to watch where you spend your dollars.Which other solutions did I evaluate?We decided to just test Slack out first with no intentions to switch from Skype. However, the whole team fell in love with the product. At this current moment, we are experimenting with Workplace though.What other advice do I have?Once you sign up, try keeping things clean by creating multiple channels. This will ensure that individual conversations are relevant and that the team does not get distracted by unnecessary chatter.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-04-23T00:00:00-04:00
Rated 5 out of 5 by from Mac version built into Safari has a lot of informative space and allows for custom CSS.What is most valuable?Mac version built into Safari has a lot of informative space and allows for custom CSS (right click > inspect elements) if you want it more personal and/or something puts you off in the standard settings.Tons of integrations and bots makes it unique.How has it helped my organization?Inter-department communication in wizarding world relies on paper planes while muggles can easily manage everything with Slack ;)What needs improvement?Readability. It's disputed but HipChat ( https://www.itcentralstation.com/products/hipchat ) is winning this battle due to the larger reading screen space.What was my experience with deployment of the solution?No.What do I think about the stability of the solution?No.What do I think about the scalability of the solution?No.How is customer service and technical support?Customer Service: Excellent.Technical Support: Good.Which solutions did we use previously?Yes.Switched from HipChat.Offers more freedom with search. More integrations.How was the initial setup?Straightforward.What about the implementation team?In-house.What other advice do I have?Start with the free version first.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-12-31T00:00:00-05:00
Rated 5 out of 5 by from The most valuable features are the ability to communicate instantly and create channels. I want to notify users of messages that need immediate ?attention.What is most valuable?The most valuable features are the ability to communicate instantly and create channels. I can create a channel called #breakfastdiscussion, invite three people on my team, and we can chat over breakfast. I can also make a channel called #teamtalk and all the team can be invited. This is a great feature.How has it helped my organization?We can group conversations around different issues. The issues are entirely created by us, in-house. It works well for a small team with opt-in members.What needs improvement?I would like to be able to notify users that they have messages that need their immediate attention. If Slack picked up more features of Asana, such as ticketing and calendars and assignments, I would give it a rating of 5/5.For how long have I used the solution?I have been using Slack for a year and a half.What do I think about the stability of the solution?We have not had any stability issues.What do I think about the scalability of the solution?We have not had scalability issues.How is customer service and technical support?Technical support is excellent.Which solutions did we use previously?We did not have any previous solutions.What's my experience with pricing, setup cost, and licensing?It is free for us.What other advice do I have?It is essential for small team communication.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-04-19T00:00:00-04:00
Rated 5 out of 5 by from Provides integration between devices, effective organization of shared content, and syntax highlighting.What is most valuable?* Seamless integration between devices* Effective organization of shared content (documents, images, etc.) keeps team on same page* Syntax highlighting* Nice overall UXHow has it helped my organization?Slack kept several remote employees working cohesively and seamlessly together, allowing us to more easily synchronize our efforts and work collaboratively rather than "islands unto ourselves," so to speak. Coding, writing, editing, etc. was all done in an effective manner, as a result.What needs improvement?Honestly, I feel like I am nitpicking when I say the UX can be improved. But it is true, incrementally, the UX could see an improvement through extensive tweaking and testing.For how long have I used the solution?I have used it for three years.What was my experience with deployment of the solution?We have not encountered any deployment issues; it was very smooth.What do I think about the stability of the solution?Slack has proved to be the most stable communication tool I have used, to date.What do I think about the scalability of the solution?We have not encountered any scalability issues; large teams seem to be handled quite well.Which solutions did we use previously?I previously used HipChat. The decision was not mine to switch, but I found the switch to be a very positive one. Slack was just more slick, especially with sharing content and keeping a history of it, visible to conversation participants as needed.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-29T00:00:00-04:00
Rated 5 out of 5 by from Integration with third-party automation services has significantly boosted productivity.What is most valuable?The integration with third-party automation services such as IFTTT and Zapier has significantly boosted productivity.We receive automatic notifications of certain business activities and planned events, instead of having to send out manual emails to disseminate that information.How has it helped my organization?It has encouraged more transparent communication, getting more staff members exposed to and involved in different areas of the business.What needs improvement?Many of the advanced features and integrations are built with developers in mind. More functionality and integration for other use cases would be welcome.Slack integrates with bots that automate tasks and add functionality. A large portion of these bots do things specifically to help developers do their jobs, such as accessing code repositories and sharing code with colleagues.It would be great if there were more bots and third-party integrations that targeted other groups of potential Slack users.For how long have I used the solution?We have been using the solution for 18 months.What do I think about the stability of the solution?We have had no major issues with downtime or with the apps crashing.What do I think about the scalability of the solution?We are using the free version, which only keeps a limited number of messages archived. As our team has grown, we go through this archive allotment fairly quickly.How is customer service and technical support?We have not had to use technical support.Which solutions did we use previously?We did not previously use a different solution.How was the initial setup?The solution was very easy to set up. I created the team through the Slack web site, which automatically invited everyone else via email and instructed them to download the client apps.What's my experience with pricing, setup cost, and licensing?The free version can do pretty much everything you need it to. You'll have to pay if you have a large team or if you have specific security and compliance requirements.Which other solutions did I evaluate?We did not evaluate any other products.What other advice do I have?Make a significant effort to get user buy-in right from the start.If people see it as just another system, not a powerful email reducer and productivity booster, adoption will lag.You really need everyone on the team to be on board for it to succeed. If even one person sticks to email-first communication, it makes everyone else rely more on email, which defeats the purpose of having Slack.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-22T00:00:00-04:00
Rated 5 out of 5 by from Works better than most solutions out there. Notifications rarely show up.What is most valuable?Overall, it is a good idea as it works better than most solutions out there.What needs improvement?The mobile function is horrible.What do I think about the stability of the solution?Notifications rarely show up. Either messages will not send or they will send twice.What other advice do I have?The mobile app needs improvement. It consistently misses notifications.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2018-06-07T00:00:00-04:00
Rated 5 out of 5 by from The most valuable features are direct messaging and having conversations in channels.What is most valuable?Direct messaging and having conversations in channels. I love the channels feature, because it allows you to sort conversations. The only people who will see those conversations are people who are interested in that channel or are part of that initiative/project.How has it helped my organization?We have slashed our internal emails by 30% and streamlined the tools we use for instant messaging.What needs improvement?The profile feature needs improvement. There is little room to add details to this section. It would be nice to be able to add more links or have other ways to connect in this section.The ability to flesh out the Profile section in Slack by including linksto multiple social channels, a beefier bio and a link to a website wouldbe helpful for communities using Slack. This feature may not be asnecessary for teams using Slack as an internal communication tool, butit would encourage them to follow each on other social channels andpotentially spark more engagement across channels.For how long have I used the solution?I have been using Slack for just over a year.What do I think about the stability of the solution?We have not had stability problems.What do I think about the scalability of the solution?We did have scalability issues. If you are on the free plan, you are only allowed 10,000 messages before everything is archived. This is a big problem for an alumni group which I am a member of that uses Slack.Our messages are archived every two weeks, which makes it challenging to search for former conversations.The price of using Slack would be $30,000/year for that community, which I think is quite steep.How is customer service and technical support?I've never used technical support.Which solutions did we use previously?I used Skype for instant messaging and LinkedIn/Facebook groups for community engagement. Skype is clunky and has an outdate user interface.Slack is slick, smooth, and easy on the eyes.LinkedIn/Facebook groups are cluttered and distracting. It's too easy for an "oh, shiny" moment to happen on those social platforms.How was the initial setup?The setup was straightforward. Slack is great about walking you through the process of setting up channels and inviting people to join.What's my experience with pricing, setup cost, and licensing?Stay on the free version and use PaperBot in every Slack channel to "archive" conversations. This helps you work around the problem with 10,000 messages.Which other solutions did I evaluate?We looked at Skype for instant messaging and Discourse for community engagement.What other advice do I have?If you're looking for an asynchronous/real-time communications tool, you will not find any app that comes close to Slack.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-04-19T00:00:00-04:00
Rated 5 out of 5 by from A very robust, flexible platform with a nice web interfaceHow has it helped my organization?Slack is a very robust, flexible platform, which allows for a lot more, not just chat.What needs improvement?Some features and plugins can be pretty obscure or difficult to deploy.For how long have I used the solution?Two years.What was my experience with deployment of the solution?It came pre-installed but also has a nice web interface. We did have difficulty deploying some features and plugins.What do I think about the stability of the solution?We have had no issues with stability.What do I think about the scalability of the solution?We have had no issues with scalability.How was the initial setup?It came pre-installed, so we did not need to do any setup on our part.What about the implementation team?Neither, as it came pre-installed.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-11-02T00:00:00-04:00
Rated 5 out of 5 by from Allows us to monitor and interact with our systems and infrastructures.What is most valuable?I appreciate the rich integrations that allow us to monitor and interact with a number of our systems and infrastructures.How has it helped my organization?We are given an overview of our system status. We are able to respond quickly to infrastructure events, marketing events, customer service events, etc.What needs improvement?Threaded discussion needs improving.For how long have I used the solution?I have used the product for two years.What do I think about the stability of the solution?We had no stability issues.What do I think about the scalability of the solution?We had no scalability issues.How is customer service and technical support?I haven't needed technical support.How was the initial setup?The setup was straightforward as the Slackbot walks you through the whole process.What's my experience with pricing, setup cost, and licensing?Be sure to delete inactive users.What other advice do I have?Take advantage of integrations.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-05-06T00:00:00-04:00
Rated 5 out of 5 by from The most valuable feature is the ability to be a part of multiple Slack channels that are specific to our needs.What is most valuable?The feature that is most valuable is the ability to be a part of multiple Slack channels that are all specific to our needs i.e. a product, infrastructure, personal one-on-one, small specific group, feature discussion, IT assistance, company announcements, etc.How has it helped my organization?The quick line of communication, most certainly improves the functionality of our organization. Discussions can happen at the drop of a hat, in a Slack channel and a critical decision can be agreed upon to take further action. Triage of customer issues can happen at the moment of crisis and this is of huge assistance as to how we can get our product back up and running, when needed.What needs improvement?I'd like the ability to re-organize the channels in my list. You can favorite a channel but you can't organize them in a specific order, that fits your every day use. I'd also improve it's security. It can be breached easier than an email client, so we tend to keep more confidential conversations out of the app.For how long have I used the solution?I have personally used this solution for over two years.What do I think about the stability of the solution?Our Slack bots have issues from time to time. There have been a few times where the app was done but other than that, it has been a solid performer.What do I think about the scalability of the solution?There were no issues with the scalability.How is customer service and technical support?I have personally not used technical support for Slack.Which solutions did we use previously?We were using Gchat as a source to speak to each other but channel functionality is very important in Slack.How was the initial setup?I was not part of the initial setup.Which other solutions did I evaluate?I am sure that other options were evaluated but I was not a part of that decision-making process.What other advice do I have?Providing API connections to your bug database and any other database that you use, can give you updates and links inside of a channel, which is a huge help.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-31T00:00:00-04:00
Rated 5 out of 5 by from Real-time collaboration and simultaneous document editing increases team productivityWhat is our primary use case?I mainly use Slack as a collaborative chat, video and audio tool. I am able to set up a Slack room for different purposes and have all major stakeholders collaborate in real time. I enjoy the functionality on Slack that enables my team members to edit and collaborate on documents simultaneously.How has it helped my organization?Slack has helped to increase the productivity of my teams and organization. We have been able to cut down on subscription costs, reduce client delivery time, troubleshoot more effectively, and achieve positive results more easily. Its intuitive design makes it easy to use and understand, hence we do not have a need to spend much on educating our teams.What is most valuable?Chat, video, and call functionality has been awesome. The ease of setting up and integrating with other apps is seamless. Data consumption by the app is also at its barest minimum, helping to cut costs on the amount of data required to explore calls, video, or chat functionalities within the app.What needs improvement?I think the app is good enough, as I don't have any reason to comment negatively on it. The only area of concern that I have is with the inability to preview received documents without having to download them first. This could offer some sense of security and prevent downloading corrupted files or viruses.A "preview attachment/document" would suffice as an improvement, this will allow users decide if the need to download an attachment or notFor how long have I used the solution?More than two years.What do I think about the stability of the solution?With respect to the stability, the app functions well, without glitches.What do I think about the scalability of the solution?This is a very scalable solution.How are customer service and technical support?Technical support for this solution has been very helpful.If you previously used a different solution, which one did you use and why did you switch?I did not use another solution prior to this one.How was the initial setup?The initial setup is very easy and straightforward.What about the implementation team?The vendor handled our implementation and did a professional job.What was our ROI?Our ROI is approximately 40%.Which other solutions did I evaluate?I have evaluated both Microsoft Teams and Skype.What other advice do I have?This is a great app that has awesome functionality. A try will definitely be worth it.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2019-05-27T00:00:00-04:00
Rated 5 out of 5 by from The most valuable features are creating chats with combinations of people and the remind function.What is most valuable?Creating chats with any combination of people and the remind function.How has it helped my organization?We've been using it almost from the very start. It has helped us keep communication open between our international offices.What needs improvement?There are a lot of features in Slack that I don't use, because I don't know about them. I found the remind feature when I Googled the Pomodoro technique. I found this by chance. It would be helpful if Slackbot gave me some tips on features that I don't currently use.For how long have I used the solution?We have been using the solution for more than two years.What do I think about the stability of the solution?I did not encounter any issues with stability.What do I think about the scalability of the solution?I did not encounter any issues with scalability.How is customer service and technical support?I have never needed technical support.Which solutions did we use previously?I did not use another solution previously.How was the initial setup?The setup was straightforward.What other advice do I have?It is a great product and the mobile app is a big plus.Disclaimer: My company has a business relationship with this vendor other than being a customer:We are partners.
Date published: 2017-04-26T00:00:00-04:00
Rated 5 out of 5 by from The valuable features are group chat, sharing of attachments, and pinning items.What is most valuable?The valuable features are mainly group chat, calling, easy sharing of attachments, and pinning items. These might be basic features, but they make life much easier.How has it helped my organization?Communication with clients became easy. Different groups for different teams helped a lot in the planning and execution. Everyone stays updated with the progress without any ambiguity.What needs improvement?I believe they can improve upon ‘calling’, which was introduced recently.For how long have I used the solution?I have been using this solution for more than a year.What do I think about the stability of the solution?There were not many issues with stability, but whenever they introduced a new update, the loading time went up.What do I think about the scalability of the solution?There were no issues with scalability.How is customer service and technical support?Technical support is good. They are pretty quick with responses and provide excellent support.Which solutions did we use previously?We were using Skype. We switched mainly because maintaining different client organizations is pretty easy on Slack.Other reasons include the powerful search feature, rich messaging, a more customizable interface, chat functionality, and email notifications.How was the initial setup?The setup was pretty simple and quick. The sign up form was easy and the complete onboarding process was quite smooth.What's my experience with pricing, setup cost, and licensing?Slack is actually rewriting the rules on SaaS pricing. It’s free for basic use and offers some awesome features at no cost at all. I will highly recommend Slack to other companies.Which other solutions did I evaluate?We didn’t look at other alternatives.What other advice do I have?I am not sure if someone is looking to implement a product like Slack, but if someone is really looking for it, then it’s not that easy.Slack took many months/years to get to this stage. More importantly, they focused on small and medium sized enterprises, which was their biggest market.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-05-10T00:00:00-04:00
Rated 5 out of 5 by from It's fairly simple to get used to. Also, the cross platform experience between the web version, mobile and desktop apps is impressively smooth.Valuable Features:Having group chats ( https://www.itcentralstation.com/categories/live-chat ) and one-on-one chats in one place makes Slack conventient. It's fairly simple to get used to. Also, the cross platform experience between mobile app, desktop app, and web version is impressively smooth.Improvements to My Organization:More often than not, members of our team are on the go rather than in the office. With Slack we have increased communication between teams which has improved executions of complex interdepartmental procedures.Room for Improvement:There is some lag at times. Also, would prefer video chat functionality built in rather than as an add-on.Use of Solution:Two years.Deployment Issues:Nope. Only colleague resistance on certain teams.Stability Issues:A bit of lag as mentioned.Customer Service:Haven't experienced a customer support representative. Site help docs are fairly strong.Initial Setup:Extremely straightforward.Other Solutions Considered:Yes. We tried Skype ( https://www.itcentralstation.com/products/skype-for-business ), Viber, Gchat.Other Advice:There is a built-in cuteness factor with animated gif options as commentary.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-09-07T00:00:00-04:00