Micro Focus Business Support - technical support (initial) - for NetIQ Iden

Mfg.Part: 877-007298-I | CDW Part: 4268160 | UNSPSC: 81112201
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  • Technical support (initial)
  • for NetIQ Identity Manager Advanced Edition
  • 1 user
  • MLA
  • VLA
  • ESD
  • phone consulting
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Micro Focus Business Support - technical support (initial) - for NetIQ Iden
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Main Features
  • Technical support (initial)
  • for NetIQ Identity Manager Advanced Edition
  • 1 user
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
For critical issues, you need immediate access to a technical support engineer. Total Care provides a target response time of 1 hour for Severity 1 issues. Give yourself the peace of mind, that you can reach support quickly when you are having a crisis.

Micro Focus Business Support - technical support (initial) - for NetIQ Iden is rated 3.8 out of 5 by 5.
Rated 1 out of 5 by from ?Be more honest about how poorly it runs on Windows servers. What is our primary use case?We provision accounts and access through NetIQ. Lifecycle events are triggered by our HCM system which feeds Identity Manager. Identity Manager then feeds other downstream systems such as Active Directory and ServiceNow ( /products/servicenow ). We also have NAM (Novell Access Manager) for single sign-on but I did not include that in this review as it is a separate product.How has it helped my organization?We learned a lot about what not to do when we implement our next solution. We were implementing an HCM solution at nearly the same time as NetIQ so that was definitely something I would not recommend doing if at all possible.What is most valuable?The identity vault, password syncing and self service Password Reset. As seen in another review, I will concur that NetIQ does a good job with password syncing among directories.What needs improvement?Be more honest about how poorly it runs on Windows servers. It is optimized for Linux. Just because you can install and run it on Windows doesn’t mean you should, at all. It is a recipe for disaster.For how long have I used the solution?More than five years.What do I think about the stability of the solution?Yes, it does not run well on Windows servers. It is meant to run on a Linux platform.What do I think about the scalability of the solution?Yes, it does not scale well and licensing is very expensive. Again, does not run well on Windows so upgrades were a nightmare.How is customer service and technical support?Very poor. We ended up having to contract for support from two other service providers since NetIQ’s support was so poor.Which solutions did we use previously?This was our first IAM ( /products/anaqua-iam ) solution.How was the initial setup?Very complex. Again, it does not run very well on Windows and we required a lot of customization to meet our business objectives.What about the implementation team?A vendor team helped us through our implementation from Deloitte & Touche Consulting. I wasn't quite as involved with the implementation but have been supporting the solution for about 4 years now so I can't speak to their level of expertise.What's my experience with pricing, setup cost, and licensing?Very expensive licensing. Definitely review support and licensing contracts with an attorney to get language less ambiguous and redline accordingly.Which other solutions did I evaluate?We did. We evaluated CA, IBM, Novell (now NetIQ) & Oracle.What other advice do I have?Get executive buy-in and know that a tool isn’t going to fix bad processes.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2019-03-12
Rated 5 out of 5 by from The Identity Engine feature is event-based and provides real-time synchronization What is our primary use case?I design, deploy, and use NetIQ Identity Manager ( /products/netiq-identity-manager-reviews ) in different environments. It's mostly to provision user accounts in AD, but I also use NetIQ Identity Manager ( /products/netiq-identity-manager-reviews ) to provision (to and from) accounts with the following applications and systems:Oracle and PeopleSoft ( /products/peoplesoft-reviews ), Office 365 ( /products/office-365-reviews ) and Azure, EasyVista, IBM AS/400, Oracle E-Business, etc.Thanks to the role-based access control included framework, we give initial access to business resources as from the start date of the employee.How has it helped my organization?NetIQ Identity Manager provides workflow and forms that allow all managers to initiate new employee provisioning under the control of the HR or finance department. This reduces the number of accounts created out of control.What is most valuable?The Identity Engine is event-based and provides real-time synchronization and password synchronization to more than 40 different applications and services.What needs improvement?There are some limitations in the custom workflows, mainly in the GUI presentation, but the latest release improved.For how long have I used the solution?More than five years.Disclaimer: I am a real user, and this review is based on my own experience and opinions.NetIQ partner
Date published: 2019-03-11
Rated 4 out of 5 by from The Roles and Resource Management at my company has been improved but the UI needs improving. Valuable Features:* Identity Manager* User ApplicationImprovements to My Organization:* Roles and Resource Management* Segregation of Duties* Approval Workflows* Event Based Identity Synchronization.Room for Improvement:* User Application* UI* Product LicensingUse of Solution:10 years.Deployment Issues:No, the deployment is okay.Stability Issues:No, The product is quite stable.Scalability Issues:Scales okay.Customer Service:Never had a need to call customer service.Technical Support:It was a pretty similar standard to what you would get somewhere else.Previous Solutions:Yes, and we switched because NetIQ was easy to work, and low time to market.Implementation Team:I implemented it myself.Other Solutions Considered:Yes we did.Other Advice:I would recommend this product, Its quite flexible and quick to start with.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-02-04
Rated 5 out of 5 by from The UI for requesting and approving rights has been outdated, but in the latest version that has been addressed Valuable Features:Event driven provisioning and powerful Development and documentation tool - Designer are the most valuable features on NetIQ Identity managerImprovements to My Organization:Identity and access management processes have developed to become automatic and fast. While the source of identity information is the HR data, user rights can reflect the user role(s) in an organization.Room for Improvement:The UI for requesting and approving rights have been a little outdated, however, in the most recent version that has been addressed. Also, the amount of work from box to production has been improved a lot during the years, but for sure - there is always a need for a capable project team to fit the product to the processes of an organization.Use of Solution:12 years.Deployment Issues:High amount of skill with the product and overall knowledge of IAM are useful to avoid issues on IAM deployment. The issues are normally due to data quality, which can be fixed with the products Analyzer application.Stability Issues:Product is stable. At certain points, there have been bugs - but NetIQ Support has been able to help with those kind of situationsScalability Issues:Product is very scalable. It is matter of optimizing the rules used during the integration process.Customer Service:7/10.Technical Support:9/10.Previous Solutions:No previous solution used.Initial Setup:IM products are someway framework solutions. Deploying a solution to an organization requires co-operation with many stakeholders and knowledge on the systems to integrate.With a normal integration, for example with AD, it's a matter of configuration, but integration with the HR system it's a matter of designing processes - for example if the system is not a standard out of the box system.Implementation Team:I have been a consultant on customer implementation projects.Other Advice:* Sell the idea at the CEO level* Get sponsors for a project* Get a capable project team* Choose a consultant who knows the product and not only the IDM processes.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-01-29
Rated 4 out of 5 by from Very powerful product but customizing takes time and resources. Unpractical for SMBs. Valuable Features:The Role Based Provisioning Module feature is by far the best thing about the product; using roles and entitlements for access and provisioning makes old group based obsolete.Improvements to My Organization:It has reduced time and resource costs due to automation of previously hand-managed tasks like provisioning, granting access, distribution and access to different enterprise connected applications.Room for Improvement:Definitely documentation is among the most lacking features of the product. Also, the ability to run all components on Windows OS is needed.Use of Solution:I've used it for one year in different customer environments and licenses.Deployment Issues:Deployment is pretty easygoing, though some trouble might arise if the customer's security policy is overly strict or the infrastructure has a bad design.Stability Issues:Stability wise I would rate the product 8 out of 10. Some known quirks and bugs give unwanted resource hogs that can be a headache at the wrong moment.No major problems as of yet.Scalability Issues:Scalability becomes an issue if the vision changes from the initial implementation. Not being flexible and having to rewrite quite a bit of code for even a simple added feature makes it difficult.Customer Service:9/10.Technical Support:8/10.Previous Solutions:We previously used Microsoft Forefront Identity Manager.Initial Setup:Initial setup is straightforward if done by vendor requirements.Implementation Team:We used a vendor team, and their level of expertise is 9/10.Cost and Licensing Advice:* Four hours for installation* Development hours vary* Two hours weekly maintenance and check-upsOther Solutions Considered:We also looked at Quest OneIdentity, Oracle Identity Manager and Tivoli Identity Manager.Other Advice:* It is a money saver in the long run* As long as you set your requirements from the get-go there won't be overhead further alongDisclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-01-29
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