Cisco Unified Customer Voice Portal Ports - migration license - 1 license -

Mfg.Part: CVP-PTS-VVB-MIGRN= | CDW Part: 4492612
Availability: In Stock
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$200.00
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Product Details
  • Migration license
  • with Voice Browser
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Cisco Unified Customer Voice Portal Ports - migration license - 1 license -
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Product Details

Main Features
  • Migration license
  • with Voice Browser
Cisco Unified Customer Voice Portal (Unified CVP) is an advanced product that provides IP-based self-service and call routing. It combines open-standards support for speech with intelligent application development and perfect call control to deliver personalized self-service to callers - either as a standalone interactive-voice-response (IVR) system or transparently integrated with a contact center.

With Cisco Unified CVP, businesses and organizations can provide incoming callers with automated, intelligent self-service using touch-tone input or speech recognition. Callers can access and modify their accounts, place orders, get status updates, retrieve information, and resolve problems - all without speaking to a live agent. This paradigm results in dramatic savings in agent costs. However, if an agent's services are required, Cisco Unified CVP can queue the call and then transfer it to an agent - along with information about the caller and the self-service session. With this solution agent productivity impro