- (v. 10.0)
- version upgrade license
- 1 seat
- upgrade from 3.x
Its support for powerful agent-based assisted service as well as fully integrated self-service applications results in reduced business costs and improved customer response by providing sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services in a single-server, contact-center-in-a-box deployment.
Cisco Unified Contact Center Express Premium is ideal for full-featured formal call centers req