Cisco MediaSense Audio Port (v. 11.x) - upgrade license - 1 license

Mfg.Part: MCP11-VUP-AUD-PT | CDW Part: 4750575 | UNSPSC: 43232805
Availability: In Stock
Warranties
Advertised Price
Product Details
  • (v. 11.x)
  • upgrade license
  • upgrade from 9.x/10.x
View Full Product Details
Better Together
Cisco MediaSense Audio Port (v. 11.x) - upgrade license - 1 license
Quick View
Total Price:

Product Overview

Main Features
  • (v. 11.x)
  • upgrade license
  • upgrade from 9.x/10.x
Cisco MediaSense is an open-standard, network-based, scalable platform that supports recording, playback, live streaming, and storage of media, including audio and video, with rich recording metadata. It provides an efficient, cost-effective platform for capturing conversations between businesses and their customers. The conversations then can be examined by third-party analytics applications from Cisco technology partners to provide a variety of valuable business functions, including regulatory compliance review, quality management, service optimization, legal discovery, business intelligence gathering, agent training, and real-time guidance that can dramatically improve customer care. Contact centers handle thousands of customer conversations a day, but unfortunately much of the enterprise intelligence that could be gleaned from those conversations is never used - because it is either too expensive to capture or too difficult to mine for useful information. Cisco solves these challenges by recording convers