Exinda Direct Premium Maintenance - extended service agreement - 1 year - s

Mfg. Part: EX-8760-1G-PM | CDW Part: 3182671 | UNSPSC: 81111812
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • 9x5
  • response time: NBD
  • for Exinda 8760
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Main Features
  • Extended service agreement
  • advance parts replacement
  • 1 year
  • shipment
  • 9x5
  • response time: NBD
  • for Exinda 8760
Premium Maintenance Services are Exinda's top level of direct technical support services. Premium Maintenance includes four sets of services: telephone support 24/7/365, online support, software maintenance, and advanced hardware replacement.

Telephone support - with telephone support, customers receive 5 x 8 telephone access via a toll-free phone number routed directly to an Exinda Direct engineer at an Exinda Technical Access Center (TAC). There are no restrictions to the number of personnel, or the qualifications of these personnel authorized to make support calls.

Online support - the Exinda web site provides access for authorized personal to electronic technical support tools and features and is available to you 24/7/365.

Software maintenance - Exinda provides electronically via the internet, Generally Available (GA) software releases, maintenance updates, patches, and fixes to customers.

Advanced hardware replacement - after initiating the return process, you will receive advance shipment of field-replaceable hardware/components. If a hardware problem is identified and a return materials authorization (RMA) is issued the hardware is replaced on the next available courier service.

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