Mfg.Part: BU_REP_ELEARN | CDW Part: 3713432
Availability: In Stock
$231.99 Advertised Price
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Rated 5 out of 5 by from Read the manual and do not be afraid to reach out to the Bomgar community. Valuable Features:The most valuable feature would be remote support. We have over 4000 computers on campus and this is our go-to for remote support.Improvements to My Organization:We used to have to constantly run from building to building and campus to campus. Now our technical staff can focus more on customer support than beforehand.Room for Improvement:I wouldn’t mind seeing this product have the functionality of pushing small software bundles. I think they might be working on this currently but I'm not sure.Use of Solution:We have been using Bomgar here at the college for about four years.Stability Issues:Bomgar is one of the most stable platforms I have ever used in the IT world. It just always works.Scalability Issues:Absolutely no issues with scalability at all.Technical Support:Their technical support is top notch, although we have only used them a little. This product just works. I wish we had other products that are as reliable as Bomgar.Previous Solutions:We used to use Ultra VNC. We switched over because we were not having much luck with Ultra, as far as performance is concerned.Initial Setup:The setup was straightforward and we had lots of help from Bomgar. They sent down a technical adviser to help with the setup, but honestly it was very easy to setup.Cost and Licensing Advice:Talk to your sales rep. Ours was very helpful in getting us a great deal with the product.Other Solutions Considered:The only other option we used was UltraVNC and as I said it just didn’t work well for us. We spoke with a lot of Dell KACE users and all of them highly recommended Bomgar. They work very well with each other.Other Advice:Read the manual and do not be afraid to reach out to the Bomgar community. A lot of help is out there for any issues you may run into.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-06
Rated 4 out of 5 by from It does not require a permanent client agent on the end user's machine. That makes it secure. Valuable Features:Some of the valuable features are:* Non-persistent agent: This is the most valuable feature as there is no permanent client agent on the end user's machine. Support representatives provide the user with a URL and a session key. The user enters the session, during which a small file is installed and then removed completely at the end of the session. It is secure because the company’s network needs to open only port 443.* Support for Internet device with security: While majority of the users are on corporate networks, quite a few are on the move or home based. Hence, the ability to support users securely over the Internet is a key feature.* High availability supported with an easy setup and updates: High availability is well implemented with the Atlas Cluster technology for Bomgar appliances. Thus, ensuring the service is available with relatively no down time.* Remote support for Windows 10 and mobile devices: Support for Windows 10, Android and iOS provides flexibility for organizations to support a wide range of platforms and devices.* Integration client for archiving: API and integration client for reporting session data and logs has an easy setup. In addition, setting up appliances, configuring the cluster, carrying out backup and updates are hassle-free processes.* Easy to use by both support representatives and the end user.Improvements to My Organization:This product provides remote assistance to globally dispersed users with single clustered instance. It also has features such as secure auditing/reporting and multi-language support that are key aspects for our environment.Room for Improvement:We have not used the virtual appliance in production, however there were discussions on virtual vs physical appliances. It is also good to see that Hyper-V support functionality has been added recently.Use of Solution:We have used this product for four years.Stability Issues:I have not encountered any stability issues.Scalability Issues:I have not encountered any scalability issues after Atlas Cluster.Technical Support:They provide high quality and timely support.Previous Solutions:Previously, local teams have used other solutions like VNC, DameWare or RDP and MS SMS Remote Control tools.Initial Setup:The setup process involves various stages such as integrating with AD, setting up SSL, base and site configuration as well as backup, that are not so complicated.Cost and Licensing Advice:This product provides value for money.Other Solutions Considered:DameWare and SMS Remote Control tools were previously used.Other Advice:It is an appliance-based secure and scalable solution for report support. This product keeps improvising its features and performance which is ever so helpful.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-01-11
Rated 4 out of 5 by from Review about Bomgar Valuable Features:The best thing about Bomgar, for me anyway, is being able to remote to someone's computer and troubleshoot issues. Even when they are not on campus! SO much easier to fix an issue I can see.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2016-10-24
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