CDW Spotlight
CDW, ServiceNow Elite Partner, is Recognized in 2022 Gartner® Market Guide
July 22, 2022
CDW, ServiceNow Elite Partner, is Recognized in 2022 Gartner® Market Guide

CDW, ServiceNow Elite Partner, is pleased to announce the company has been recognized in the 2022 Gartner® Market Guide for ServiceNow Consulting, Implementation and Managed Services.

“CDW is thrilled to be named among the top ServiceNow Elite partners by ServiceNow,” said Tim Ancona, vice president, ServiceNow Solutions within CDW’s Amplified Services group. “We believe that this is a noteworthy accomplishment which is driven by our laser-focus on achieving business outcomes for our customers. Whether they’re looking to drive innovation, cut costs, increase agility, reduce risk, or improve a desired experience, we combine our broad technology expertise with our deep ServiceNow product line certifications in the areas of Customer Service Management (CSM), Governance, Risk, and Compliance (GRC), HR Service Delivery, IT Asset Management (ITAM), IT Operation Management (ITOM), IT Service Management (ITSM), the Now Platform App Engine, and Security Operations and Strategic Portfolio Management (SPM) to help customers accelerate their digital transformation journeys.”

“Furthermore,” Ancona added, “despite the increased demand for our ServiceNow services, we have maintained a customer satisfaction (CSAT) score of 4.6 out of five as provided by ServiceNow, which is one of the top five scores of the 20 vendors listed in this Gartner Market Guide report. CDW has proven it has the critical skills needed to meet a variety of ServiceNow implementation requirements based on each customer’s unique objectives and budget parameters. Customers should feel very confident in this.”

Tara Barbieri, vice president, Integrated Services Orchestration within Amplified Services, added, “One of the ways CDW stands out in the SI market is our Digital Velocity approach. Going to market full-stack means all parts of our services portfolio are accessible to customers – without silos. This is crucial for building a solution management strategy and expertly navigating the significant change ServiceNow implementations bring. We help customers with all facets of this change – from consulting and system integration, to implementation, optimization and managed services for ServiceNow’s variety of products and solutions.”

CDW continues to build out its already leading portfolio of ServiceNow certifications and has many ServiceNow specialists on staff including a ServiceNow Master Architect. In addition to this recognition, CDW is a ServiceNow Authorized Training Partner and was awarded the 2021 Americas Partner Award and 2021 Global Partner Award.

To learn more about how CDW drives business transformation through CDW ServiceNow solutions, visit the CDW website.

Disclaimer: Gartner, “Market Guide for ServiceNow Consulting, Implementation and Managed Services”, Mark Ray, et al, 9 May 2022. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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