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Zimbra Premier Support - technical support - for Zimbra Collaboration Suite

Mfg. Part: ZCSSE2-T2-PSUP-C | CDW Part: 3554832 | UNSPSC: 86101601
$21.99Advertised Price
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:In Stock
Ships same day if ordered before 4 PM CT
  • Technical support
  • for Zimbra Collaboration Suite Standard Edition
  • 1 mailbox
  • volume
  • 250-2499 licenses
  • emergency phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support
  • for Zimbra Collaboration Suite Standard Edition
  • 1 mailbox
  • volume
  • 250-2499 licenses
  • emergency phone consulting
  • 1 year
  • 24x7
  • response time: 30 min
In addition to Standard Business Hours support, Premier support includes 24x7 support for Severity-1 issues, intended for production systems and urgent assistance.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Software
License Qty: 1 mailbox
Software Title: Zimbra Collaboration Suite Standard Edition

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Header
Brand: Zimbra
Compatibility: Mac , PC , Unix
Manufacturer: Zimbra
Model: Premier Support
Packaged Quantity: 1
Product Line: Zimbra

Service & Support Details
Limitation: Severity level 1
Response Time: 30 min
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Availability (Time): 6:00 AM - 6:00 PM
Service Type: Emergency phone consulting



Limitation: Severity level 2
Response Time: 2 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting



Limitation: Severity level 3
Response Time: 4 business hours



Limitation: Severity level 4
Response Time: 8 business hours



Service Type: Web knowledge base access



Service Type: Web support



Service Type: New releases update

Licensing
License Pricing: Volume
Pricing Level: 250-2499 licenses

Service & Support
Response Time: 30 min
Service Availability: 24 hours a day / 7 days a week
Service Included: Emergency phone consulting
Type: Technical support

Product Reviews
 
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12/10/2016 8:54:06 AM
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