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Micro Focus Total Care - technical support (renewal) - for ZENworks Suite E

Mfg. Part: 877-008022 | CDW Part: 3282724 | UNSPSC: 81112201
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Availability:
Ships today if ordered within 3 hrs 24 mins
  • Technical support (renewal)
  • for ZENworks Suite Extension for NOWS
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
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Product Overview
Main Features
  • Technical support (renewal)
  • for ZENworks Suite Extension for NOWS
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
If you're like most IT departments, you and your team are responsible for provisioning, maintaining, tracking, protecting and retiring large numbers of client devices.

You must manage hundreds of thousands of applications, numerous licensing contracts and an unending list of software patches. And on top of it all, your company workforce is constantly changing, with new requests every day. It can be a difficult and frustrating responsibility. The Novell ZENworks Suite can help.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: ZENworks Suite Extension for NOWS

Header
Brand: Micro Focus
Compatibility: PC
Manufacturer: Novell
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

General
Electronic Distribution: Yes
Installation Type: Locally installed

Licensing
License Pricing: Volume

 
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2/24/2017 12:36:35 PM
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