Tripwire Standard Support - technical support (renewal) - for Tripwire Ente

Mfg. Part: 200055-03 | CDW Part: 3817127 | UNSPSC: 81112201
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This item was discontinued on October 25, 2016.

Sales Assistance

800.800.4239 Mon-Fri 7am-7:30pm CT

Answer within 24 hours.


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Mon-Fri 7am-7:30pm CT
  • Technical support (renewal)
  • for Tripwire Enterprise for VMWare ESX
  • Site License
  • academic
  • volume
  • Tier 5
  • phone consulting
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Product Overview
Main Features
  • Technical support (renewal)
  • for Tripwire Enterprise for VMWare ESX
  • Site License
  • academic
  • volume
  • Tier 5
  • phone consulting
  • 1 year
  • 12x5
  • response time: 4 h
Tripwire Technical Support is intended to help make Tripwire customers successful by assisting with troubleshooting and helping to resolve specific issues resulting from use of Tripwire products on supported platforms.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 4 business hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): 12 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 4 hours

Limitation: Severity level 3
Response Time: 24 business hours

Limitation: Severity level 4

Service Type: Web support

Service Type: New releases update

Service Type: E-mail consulting

Service Type: Web knowledge base access

License Type: Site License
Software Title: Tripwire Enterprise for VMWare ESX

Brand: Tripwire
Compatibility: PC
Manufacturer: TRIPWIRE
Packaged Quantity: 1
Product Line: Tripwire Standard Support

Service & Support
Response Time: 4 hours
Service Availability: 12 hours a day / 5 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

License Pricing: Academic , Volume
Pricing Level: Tier 5

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10/28/2016 9:18:08 AM
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