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Tripwire Standard Support and Maintenance - technical support (renewal) - 1

Mfg. Part: 400061-03 | CDW Part: 2654150 | UNSPSC: 86101601
$71.99Advertised Price
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800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:6-8 days
Orders placed today will ship within 8 days
  • Technical support (renewal)
  • phone consulting
  • 1 year
  • business hours
  • response time: 4 h
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Product Overview
Main Features
  • Technical support (renewal)
  • phone consulting
  • 1 year
  • business hours
  • response time: 4 h
Tripwire provides customer support for technical problems that occur when using Tripwire products. Tripwire Support Technicians directly handle customer issues.

Standard Support and Maintenance agreement includes: Updates and upgrades to the product purchased for the term of the support agreement; Telephone support for installation and general use questions; Access to Tripwire Online a Self-Service Support Portal. Create, update and manage your support requests online; Use of Tripwire's dedicated toll-free number; 3 Day Relief Goals; Three named support contacts.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Header
Brand: Tripwire
Compatibility: PC
Manufacturer: TRIPWIRE
Packaged Quantity: 1
Product Line: Tripwire Standard Support and Maintenance

Service & Support
Response Time: 4 hours
Service Availability: Business hours
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 4 hours
Service Availability (Days a Week): Monday-Friday
Service Availability (Hours a Day): Business hours
Service Type: Phone consulting



Limitation: Severity level 2



Limitation: Severity level 3
Response Time: 24 hours



Limitation: Severity level 4



Service Type: E-mail consulting



Service Type: Web knowledge base access



Service Type: Web support



Service Type: New releases update

Product Reviews
 
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12/10/2016 9:00:43 AM
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