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SAP Enterprise Support - technical support - for SAP Sybase ASE Enterprise

Mfg. Part: 14963-ST | CDW Part: 3093151 | UNSPSC: 86101601
$867.99Advertised Price
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  • Technical support
  • for SAP Sybase ASE Enterprise Edition
  • 1 seat
  • 64-bit
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support
  • for SAP Sybase ASE Enterprise Edition
  • 1 seat
  • 64-bit
  • phone consulting
  • 1 year
  • 24x7
SAP Enterprise Support helps you optimize business processes, minimize risks, accelerate innovation, and manage the lifecycle of your applications. SAP Enterprise Support enables full visibility into business processes and system landscapes, helps you resolve issues and deliver improvement quickly, and provides data to make informed decisions.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Software
License Qty: 1 seat
Software Title: SAP Sybase ASE Enterprise Edition

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Header
Brand: SAP
Compatibility: Unix
Manufacturer: Business Objects
Packaged Quantity: 1
Product Line: SAP Enterprise Support

Service & Support
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 4 hours



Service Type: Web support



Service Type: Web knowledge base access



Service Type: New releases update



Service Type: E-mail consulting

Licensing
Licensing Details: 64-bit

Product Reviews
SAP Enterprise Support - technical support - for SAP Sybase ASE Enterprise is rated 3.8 out of 5 by 13.
Rated 5 out of 5 by from While queries with previous products could run for hours, with SAP IQ, they run in a matter of minutes or seconds Valuable Features* Compression* Column-based, indexes* Speed with large queries* Large amounts of dataImprovements to My OrganizationWhile queries with previous products could run for hours, with SAP IQ ( https://www.itcentralstation.com/products/sap-iq ), they run in a matter of minutes or seconds. Disk costs.Room for ImprovementThere could be more documentation and training.Stability IssuesIn earlier versions, yes, but not in the past two-three versions.Scalability IssuesNone, scales to VLDB status.Customer Service and Technical SupportAn eight out of 10.Previous SolutionsOLTP databases, but there's no comparison in terms of reporting and warehousing.Initial SetupStraightforward, very easy.Pricing, Setup Cost and LicensingKnow what you are getting for your money.Other Solutions ConsideredNo, I did not evaluate other options before choosing this product.Other AdviceDo the research. This is an excellent product.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-11-13
Rated 4 out of 5 by from The publicly accessible meta-model is the foundation for utility scripts, report and general model-to-model or model-to-text generation Valuable Features:* Meta-model* Template generation* Library ModelsThe publicly accessible meta-model is the foundation for utility scripts, report, and general model-to-model or model-to-text generation.Library models are referenced across projects.Improvements to My Organization:* Impact Analysis* TraceabilitySet of models with a rich set of intramodal and intermodal dependencies, which caters for modelling of upstream and downstream dependencies, allowing for Impact Analysis and Traceability.Room for Improvement:Reverse-engineering of late JDK and .NET.Use third party parsers and enhance Object-Oriented metamodel to cater for newer language features.Stability Issues:No.Scalability Issues:No.Technical Support:I did not use the paid support.Previous Solutions:No.Initial Setup:Straightforward.Other Solutions Considered:ERwin ( https://www.itcentralstation.com/products/erwin ).Other Advice:Use source reference models for your industry and implement as library models.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-10-23
Rated 3 out of 5 by from Robust For Ad Hoc DW Queries But Multiplex Has Metadata Consistency Issues Valuable Features:It is very robust for ad hoc DW queries and its columnar compression is unique and valuable.Improvements to My Organization:My organization was using different RDBMs for data warehouse systems. There were obvious problems in terms of performance. Sybase IQ resolved all the performance problems we had at that time.Room for Improvement:They should improve the backup options. There is no backup software support for Sybase IQ. You have to implement your own backup system. For large databases, you need to use disk backup solutions and it is very expensive.Multiplex is very problematic. There are consistency problems in the metadata, meaning it is possible to lose metadata consistency. You should make sure you have healthy backups.It is very hard to find which sessions cause a performance problem. It also has no resource manager to manage resources between consumers.Use of Solution:Over 15 years.Stability Issues:Early versions crashed frequently. Crashes (IQ freezes for no apparent reason and you have to restart it to resolve it) with the latest versions are rare.Scalability Issues:Multiplex has some limitations and bugs. Although implementing MPX is easy, I cannot say it results in the expected scalability.Technical Support:Six out of 10.Previous Solutions:We used a different solution and then we switched to Sybase IQ. Now, because we are having some difficulties in terms of scalability, stability and performance, our DW system is being switched to a new solution again.Initial Setup:Both simplex and multiplex installation are very straightforward.Pricing, Setup Cost and Licensing:Negotiation is very important.Other Advice:Data, and getting insight from data, is very important when it comes to competing with your competitors. You have to be fast and agile, in terms of implementing a system and development, in order to get that data insight.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-09-12
Rated 3 out of 5 by from It helped our organization in securing our enterprise data on mobile devices. It needs compatibility with multiple platforms and databases. Valuable Features:Enrollment based on groups.Improvements to My Organization:It helped our organization in securing our enterprise data on mobile devices.Room for Improvement:It needs compatibility with multiple platforms and databases.Use of Solution:I've used it for two years.Deployment Issues:No issues with deployment.Stability Issues:No issues with stability.Scalability Issues:No issues with scalability.Technical Support:6/10Previous Solutions:No other solution was used.Initial Setup:It wasn't too complex.Other Advice:It's a good product to implement.Disclaimer: My company has a business relationship with this vendor other than being a customer:We're partners.
Date published: 2017-09-01
Rated 4 out of 5 by from PowerDesigner is more powerful than Erwin, including data modeling which is non-existent with Erwin. Valuable Features:The customized Data Model validation because, in short, PowerDesigner offers the capability to check if the the model was done following the best practices of data modeling . This capability can be customized to review other internal validation processes.Improvements to My Organization:Less time spent with Data Administrators and therefore more agile approvals Data Model. This is because the Data Administrator spend less time in Logical Model validation, as PowerDesigner does the majority of the checks.Use of Solution:Approximately one year.Deployment Issues:No issues encountered.Stability Issues:No issues encountered.Scalability Issues:No issues encountered.Customer Service:I have not used them.Technical Support:I have not used them.Previous Solutions:I previously used Erwin and I switched because PowerDesigner is a more powerful tool. PowerDesigner is more powerful than Erwin in many ways, but to highlight one, the capability mentioned about the Data Modeling is non-existent on Erwin and in my opinion, it is very important.Other Solutions Considered:No other options were evaluated.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2017-03-09
Rated 4 out of 5 by from ​Instead of publishing a web page with the link to the app, now we publish the apps via Afaria and we know who installed the app. Valuable Features:App distribution and restriction policies i.e. device settings, and OTA updated restrictions. Other valuable features are the ability to black list/white list some applications and thus selectively install the productive ones!Improvements to My Organization:Instead of publishing a web page with the link to the app, now we publish the apps via Afaria and we know who installed the app (software inventory component of Afaria). We also have a clue on how people use the corporate device and Afaria also helps enough with the telecom expense management.Room for Improvement:It should be one shot! But in the current state, you have to set-up at least five components, and if you have more than one server (we have one master plus four slaves and two relay servers) it means about 25 “installations” (about 100 next, OK, finish, cancel).Use of Solution:We've used it for five years.Technical Support:I think it depends on what you ask for. If they involve their dev team, then they can take a long time to get you a final answer, but on average the service is good.Previous Solutions:I've not used another solution.Initial Setup:The installation manuals are not beginner-friendly.Implementation Team:We implement for our customers in an in-house manner.Other Solutions Considered:I'm evaluating MobileIron.Other Advice:It is not a bad MDM platform to start with. I mean, for me it is doing what i need. In any case, i don’t have experience with others, so i can’t compare it.Disclaimer: My company has a business relationship with this vendor other than being a customer:We are SAP gold partners and we resell, install and give support for SAP Afaria to our own customers.
Date published: 2016-01-18
Rated 3 out of 5 by from It helped our organization in securing our enterprise data on mobile devices. It needs compatibility with multiple platforms and databases. Valuable Features:Enrollment based on groups.Improvements to My Organization:It helped our organization in securing our enterprise data on mobile devices.Room for Improvement:It needs compatibility with multiple platforms and databases.Use of Solution:I've used it for two years.Deployment Issues:No issues with deployment.Stability Issues:No issues with stability.Scalability Issues:No issues with scalability.Technical Support:6/10Previous Solutions:No other solution was used.Initial Setup:It wasn't too complex.Other Advice:It's a good product to implement.Disclaimer: My company has a business relationship with this vendor other than being a customer:We're partners.
Date published: 2016-01-05
Rated 4 out of 5 by from We can reverse engineer databases and create data models and documentation for clients Valuable Features:Reverse engineering a database in order to produce documentation for client to understand their database in order to support their application, perform data migration, perform system analysis, perform impact analysis, and write interfaces.Improvements to My Organization:This product is very useful when starting a new project. It helped the consultant to understand the database.Room for Improvement:No issues encountered.Use of Solution:I've been using it for about 15 years, starting with v5.0Deployment Issues:No issues encountered.Stability Issues:The product is very stable, even with no maintenance updates to purchase. There were a few bugs I have found, which I just learned to work around.Customer Service:It's very good.Implementation Team:It was implemented in-house.Other Solutions Considered:We also looked at what is now CA ERwin Data Modeler.Other Advice:It is a great product to use, but the client does not really need to purchase the software, as the consultant can reverse engineer the database, and then create the data model and documentation in order to deliver to client. The client can use the read-only version of PowerDesigner.Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2015-07-22
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