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Premium Care - technical support - for WebTrends Analytics Standard Analysi

Mfg. Part: MNT-PREM-V9-2672-10 | CDW Part: 2902909 | UNSPSC: 86101601
$797.99Advertised Price
Lease Option ($24.90 /month) Lease Availability
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Availability:5-7 days
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  • Technical support
  • for WebTrends Analytics Standard Analysis ( v. 9 )
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support
  • for WebTrends Analytics Standard Analysis ( v. 9 )
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
In addition to what's included in Essential Care, Premium Care provides 24x7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated toll-free number, remote diagnostics, and 10 named contacts.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: 10 named contacts
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 1
Service Availability (Hours a Day): After business hours/weekends/holidays
Service Type: Emergency consulting (pager access)



Limitation: Severity level 2



Service Availability (Hours a Day): Business hours
Service Type: Web support



Service Type: Remote monitoring



Service Type: Web knowledge base access



Service Type: New releases update

Software
Software Title: WebTrends Analytics Standard Analysis
Version: 9

Header
Brand: WebTrends
Compatibility: PC
Manufacturer: WebTrends
Packaged Quantity: 1
Product Line: Premium Care

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support

 
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12/4/2016 2:57:45 PM
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