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Micro Focus Total Care - technical support (renewal) - for NetIQ Operations

Mfg. Part: 877-007043-3YR | CDW Part: 3593384 | UNSPSC: 81112201
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Availability:
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  • Technical support (renewal)
  • for NetIQ Operations Center Integration Module for BMC Remedy
  • MLA
  • VLA
  • ESD
  • phone consulting
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Product Overview
Main Features
  • Technical support (renewal)
  • for NetIQ Operations Center Integration Module for BMC Remedy
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Your organization must stay agile to stay ahead. However, every change to IT services makes you vulnerable to error and unnecessary expense.

Make sure IT changes don't have unanticipated effects on your organization's mission-critical services. With Novell Operations Center, you'll have a complete view of the relationships and dependencies within your infrastructure. As a result, you'll be able to keep up with service demands while confidently maintaining compliance.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: NetIQ Operations Center Integration Module for BMC Remedy

Header
Brand: Micro Focus
Compatibility: PC , Unix
Manufacturer: Netiq Software
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

General
Electronic Distribution: Yes
Installation Type: Locally installed

Licensing
License Pricing: Volume

 
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1/16/2017 2:05:38 PM
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