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Novell Service Desk for ITIL Service Management - product upgrade license

Mfg. Part: 879-001220 | CDW Part: 2470313 | UNSPSC: 43231501
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Note: Leasing is available to businesses only. Leasing is not available to individuals.
800.800.4239
Mon-Fri 7am-7:30pm CT
Availability:
Ships today if ordered within 10 hrs 29 mins
  • Product upgrade license + Priority Maintenance
  • upgrade from Novell Service Desk
  • MLA
  • VLA
  • electronic
  • Linux
  • Win
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Product Overview
Main Features
  • Product upgrade license + Priority Maintenance
  • upgrade from Novell Service Desk
  • MLA
  • VLA
  • electronic
  • Linux
  • Win
Novell Service Desk software will help you reduce your mean time to repair (MTTR) and continually improve your service management environment by streamlining and automating service desk functions.

Novell Service Desk is ready to help you work with business managers to make sure your IT services are fully aligned with and support business needs and objectives. It also gives you the tools you need to transform IT into an active agent for enabling business change.

Novell Service Desk provides fine-grained control over key business logic parameters for ITIL service support and delivery support processes. This impressive accomplishment translates directly into more complete and meaningful visibility into your organization's infrastructure.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Category: Business applications
Subcategory: Business - technical support & helpdesk software

Header
Brand: Novell
Compatibility: PC , Unix
Manufacturer: Novell
Model: For ITIL Service Management
Packaged Quantity: 1
Product Line: Novell Service Desk

Licensing
License Pricing: Volume

Service & Support
Type: New releases update

Service & Support Details
Service Type: New releases update



Response Time: 4 hours
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 1
Response Time: 1 hour



Service Type: Web support

Software
Bundled Support: Priority Maintenance
Distribution Media: Electronic
License Category: License
License Qty: 1 license
License Type: Product upgrade license
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Upgrade from: Novell Service Desk

Software Upgrade Details
Software Type: Novell Service Desk

System Requirements
Platform: Linux , Windows

Product Reviews
 
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12/9/2016 5:31:43 AM
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