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Micro Focus Total Care - technical support (renewal) - for NetIQ Identity M

Mfg. Part: 877-007503-CS | CDW Part: 4165808 | UNSPSC: 81112201
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Availability:
Ships today if ordered within 5 hrs 60 mins
  • Technical support (renewal)
  • for NetIQ Identity Manager Standard Edition
  • 1 inactive user
  • MLA
  • VLA
  • ESD
  • phone consulting
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Product Overview
Main Features
  • Technical support (renewal)
  • for NetIQ Identity Manager Standard Edition
  • 1 inactive user
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Maintenance and support plans provide the software updates and technical support you need to maintain a stable, optimized environment, minimize risk, and maximize the return on your investment.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Electronic Distribution: Yes
Installation Type: Locally installed

Header
Brand: Micro Focus
Compatibility: PC , Unix
Manufacturer: Netiq Software
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Licensing
License Pricing: Volume

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: 1 inactive user
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: NetIQ Identity Manager Standard Edition

Product Reviews
 
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9/25/2017 10:00:30 AM
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