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Micro Focus Total Care - technical support (renewal) - for NetIQ Cloud Mana

Mfg. Part: 877-006967 | CDW Part: 2807114 | UNSPSC: 81112201
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  • Technical support (renewal)
  • for NetIQ Cloud Manager
  • 50 workloads
  • MLA
  • VLA
  • ESD
  • phone consulting
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Product Overview
Main Features
  • Technical support (renewal)
  • for NetIQ Cloud Manager
  • 50 workloads
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Novell Cloud Manager, a WorkloadIQ product from Novell, automates the approval workflow to create live workloads that are provisioned from service catalog templates complete with pricing and service levels. With Novell Cloud Manager, you can build a secure, compliant cloud computing environment on top of the virtual infrastructure and resources you have today. Architected from the ground up for massive scalability, Novell Cloud Manager is the perfect solution for enterprises and service providers of any size.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: 50 workloads
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: NetIQ Cloud Manager

Header
Brand: Micro Focus
Compatibility: Unix
Manufacturer: NetIQ Master Lic
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

General
Electronic Distribution: Yes
Hosted Service Type: IaaS
Installation Type: Hosted

Licensing
License Pricing: Volume

 
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6/24/2017 12:56:05 PM
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