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Micro Focus Total Care - technical support (renewal) - for NetIQ Vulnerabil

Mfg. Part: 5234-MNT-P-US | CDW Part: 2562708 | UNSPSC: 86101601
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800.800.4239
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Availability:
Ships today if ordered within 13 hrs 48 mins
  • Technical support (renewal)
  • for NetIQ Vulnerability Manager
  • unlimited users
  • ESD
  • phone consulting
  • 1 year
  • 24x7
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Product Overview
Main Features
  • Technical support (renewal)
  • for NetIQ Vulnerability Manager
  • unlimited users
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
A key component of every serious business strategy is knowledgeable and responsive Technical Support. In addition to what's included in Essential Care, Premium Care provides 24x7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated toll-free number, remote diagnostics, and 10 named contacts.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Header
Brand: Micro Focus
Compatibility: PC
Manufacturer: Netiq Software
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
License Qty: Unlimited users
Software Title: NetIQ Vulnerability Manager

General
Electronic Distribution: Yes
Installation Type: Locally installed

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Product Reviews
 
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11/20/2017 2:12:46 AM
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