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Micro Focus Total Care - technical support (renewal) - for AppManager VoIP

Mfg. Part: 6199-MNT-P-US | CDW Part: 3213056 | UNSPSC: 86101601
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Order fulfilled by a manufacturer/ CDW partner. Shipping times may vary.
  • Technical support (renewal)
  • for AppManager VoIP SNMP Toolkit
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
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Product Overview
Main Features
  • Technical support (renewal)
  • for AppManager VoIP SNMP Toolkit
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
NetIQ Maintenance programs are part of ongoing commitment to help you be successful with your NetIQ solutions and products. NetIQ Maintenance programs provide the critical product upgrades, software updates, and technical support you need to increase productivity, manage costs, minimize risk and focus on meeting your business objectives.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Electronic Distribution: Yes
Installation Type: Locally installed

Header
Brand: Micro Focus
Compatibility: PC
Manufacturer: Netiq Software
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
Software Title: AppManager VoIP SNMP Toolkit

 
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7/24/2017 4:03:59 PM
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