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Micro Focus Total Care - technical support (renewal) - for NetIQ Aegis Mana

Mfg. Part: 6301-MNT-P-US | CDW Part: 4036909 | UNSPSC: 81112201
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Availability:
Ships today if ordered within 4 hrs 47 mins
  • Technical support (renewal)
  • for NetIQ Aegis Managed Object for Servers
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
View More
Product Overview
Main Features
  • Technical support (renewal)
  • for NetIQ Aegis Managed Object for Servers
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
NetIQ Aegis is an IT Process Automation (ITPA) platform that enables you to define, automate, measure and improve routine IT tasks and processes. NetIQ Aegis integrates tightly with other NetIQ products. Yet, it is also vendor independent and has adapters to popular tools from vendors such as BMC, VMware, HP, Microsoft, EMC and others. Front-end APIs are also available for interacting via web services (SOAP, REST and JSON).

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
General
Electronic Distribution: Yes
Installation Type: Locally installed

Header
Brand: Micro Focus
Compatibility: PC
Manufacturer: Netiq Software
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

Service
Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (renewal)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting



Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours



Limitation: Severity level 3
Response Time: Next business day



Service Type: New releases update



Service Type: Web knowledge base access

Software
Software Title: NetIQ Aegis Managed Object for Servers

Product Reviews
 
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6/29/2017 11:13:48 AM
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