Micro Focus Total Care - technical support (initial) - for Advanced Authent

Mfg. Part: 877-008301-I | CDW Part: 4294563 | UNSPSC: 81112201
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  • Technical support (initial)
  • for Advanced Authentication Enterprise Edition
  • 1 additional managed identity
  • MLA
  • VLA
  • ESD
  • phone consulting
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Product Overview
Main Features
  • Technical support (initial)
  • for Advanced Authentication Enterprise Edition
  • 1 additional managed identity
  • MLA
  • VLA
  • ESD
  • phone consulting
  • 1 year
  • 24x7
  • response time: 1 h
Advanced Authentication fits into your environment to increase the security of your organization's identity and access procedures. Each day, modern workers must access multiple applications, often on many different platforms. For every application, users need to remember a unique username and password. Soon they start writing down passwords - and that is just one of the security issues created by modern work habits. The growth of borderless networks means that your users may not be at a tangible location on a known device anymore. Authentication for the modern enterprise needs to somehow become both more secure and easier for users. Advanced authentication, also known as multi-factor authentication, is one way to increase security. It places a strong security layer between your corporate assets and unproven entities by requiring multiple kinds of credentials. These credentials might include who you are, what you know or what you have. For example: security questions are something you know and a proximity card is an example of something that you have. A fingerprint is something you are. Advanced Authentication takes advantage of all these kinds of credentials. When combined with single sign-on technology in the right solution, it has the potential to solve modern organizations' problems.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Electronic Distribution: Yes
Installation Type: Locally installed

Brand: Micro Focus
Compatibility: PC
Manufacturer: Novell
Model: Total Care
Packaged Quantity: 1
Product Line: Micro Focus

License Pricing: Volume

Support Full Contract Period: 1 year
Support Details Full Contract Period: 1 year

Service & Support
Response Time: 1 hour
Service Availability: 24 hours a day / 7 days a week
Service Included: Phone consulting
Type: Technical support (initial)

Service & Support Details
Limitation: Severity level 1
Response Time: 1 hour
Service Availability (Days a Week): Monday-Sunday
Service Availability (Hours a Day): 24 hours a day
Service Type: Phone consulting

Limitation: Severity level 2
Response Time: 3 hours
Service Availability (Hours a Day): Business hours

Limitation: Severity level 3
Response Time: Next business day

Service Type: New releases update

Service Type: Web knowledge base access

License Qty: 1 additional managed identity
Licensing Program: Novell Master License Agreement (MLA) , Novell Volume License Agreement (VLA)
Software Title: Advanced Authentication Enterprise Edition

Product Reviews
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7/27/2017 2:04:04 AM
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