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LANDesk Service Desk Computer Telephony Integration - maintenance (1 year)

Mfg. Part: SDCTI-M | CDW Part: 2316924 | UNSPSC: 43232805
$2,085.99Advertised Price
Lease Option ($61.54 /month) Lease Availability

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Availability:1-3 days
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  • Maintenance (1 year)
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Product Overview
Main Features
  • Maintenance (1 year)
LANDesk Computer Telephony Integration software provides integration between LANDesk Service Desk and compatible telephony systems. It enables analysts or customer service agents to identify the caller before answering the phone, perform actions while on the phone, or initiate outbound phone calls directly from existing incidents, requests, problems, or changes.

Making relevant case and customer information immediately available to an analyst or customer service agent upon engaging in an inbound or outbound telephone interaction increases call handling speed, accuracy, and quality, and improves customer service and satisfaction.

Analysts and customer service agents spend considerable time receiving calls, recording the details, and then dealing with the actions that arise from those calls. Traditionally, they must answer the phone, determine who is calling and what is required, and then carry out those actions. These tasks often require the analyst or agent to look up facts reactively and run queries based on information provided by the caller - activities that typically extend customer waiting time and call duration.

Technical Specifications
Specifications are provided by the manufacturer. Refer to the manufacturer for an explanation of the print speed and other ratings.
Brand: LANDesk
Compatibility: PC
Manufacturer: Landesk Software
Model: Computer Telephony Integration
Packaged Quantity: 1
Product Line: LANDesk Service Desk

Category: Internet & communication applications
Subcategory: Internet & communication - IP telephony

License Category: Maintenance
License Qty: 1 license
License Type: Maintenance
License Validation Period: 1 year

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1/21/2018 9:13:44 AM
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